ICT Business Analyst
About the role
About WeBOOST
WeBOOST is a Melbourne-based digital marketing and technology solutions company providing website development, software solutions, digital marketing, SEO, paid advertising, CRM integration, and business system optimisation services to a wide range of Australian businesses.
As the company continues to its software development and digital transformation projects, we are seeking an experienced ICT Business Analyst to support business process improvement, system implementation, client solution analysis, and project coordination across multiple digital and technology platforms.
Key Responsibilities:
Liaise with internal stakeholders, developers, and external clients to identify business requirements and operational challenges
Analyse existing business processes, workflows, CRM systems, and digital platforms to identify opportunities for system improvement and optimisation
Gather, document, and translate business requirements into clear functional specifications and technical documentation for development teams
Utilise workflow analysis, process mapping, and data modelling techniques to support system design and implementation
Assist in the planning, implementation, testing, and deployment of software systems, digital solutions, and website functionality enhancements
Assist in project planning, timeline coordination, resource allocation, and delivery tracking across multiple digital and software implementation projects
Coordinate with software developers, UI/UX designers, marketing teams, and project managers to ensure successful delivery of client projects
Conduct user acceptance testing (UAT), troubleshoot system-related issues, and support ongoing system enhancements
Develop user guides, training materials, and provide system training and support to internal users and clients where required
Prepare business reports, workflow documentation, and project status updates to support management decision-making and continuous system improvement
Skills & Experience Required:
Bachelor’s degree or higher qualification
At least 5 years of relevant experience as an ICT Business Analyst, Business Systems Analyst, or similar role
Strong understanding of business process analysis, system implementation, and software development lifecycle (SDLC)
Experience working with CRM systems, digital platforms, website projects, or business management systems
Strong analytical, communication, and stakeholder management skills
Ability to prepare clear business and technical documentation
Experience working in digital agencies, software companies, or IT consulting environments will be highly regarded
Familiarity with Agile methodologies, workflow analysis, and project coordination is preferred
Strong English communication skills, both written and verbal
What We Offer
Opportunity to work on diverse digital transformation and software projects
Supportive and collaborative team environment
Long-term career development opportunities
Exposure to both technology and digital marketing industries
Modern office environment based in Melbourne
How to Apply
Please submit your CV and cover letter outlining your relevant experience and suitability for the role.
Job Type: Full-time
Pay: $80,000.00 – $90,000.00 per year
Work Authorisation:
Australia (Preferred)
Work Location: In person
Compensation
This Other role pays $80k-$90k/yr. Within typical range for other roles in Australia.
Questions about this role
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