Project Manager - Service Management (ITSM/ESM Implementation)

Job Description:

Project Manager – IT Service Management, Enterprise Service Management & IT Asset Management (ITSM/ESM/ITAM)

Digital & Technology | St Vincent’s Health Australia

Lead a critical enterprise transformation program

St Vincent’s Health Australia is seeking an experienced Project Manager to lead the selection, implementation, and enterprise rollout of a new IT Service Management (ITSM), Enterprise Service Management (ESM), and IT Asset Management (ITAM) platform capability.

This is a high-impact leadership role at the centre of our digital transformation, delivering integrated service and asset management capabilities that support clinical, corporate, and operational teams across the organisation.

You will work closely with our ITSM Lead, internal business stakeholders, and external delivery partners to implement a modern, automated, and data-driven platform aligned to ITIL best practice and asset lifecycle management disciplines.

About the role

As Project Manager, you will lead an enterprise-wide program that is critical to SVHA’s digital future, with accountability for end-to-end delivery, governance, and value realisation.

Key responsibilities include:

Lead the end-to-end selection and implementation of a Tier 1 or Tier 2 ITSM platform, including IT Asset Management capabilities

Define and deliver integrated ITSM and ITAM data models, including asset lifecycle, CMDB, and service relationships

Establish and govern project scope, roadmap, delivery milestones, and benefits realisation

Drive program governance, including steering committees, executive reporting, and performance dashboards

Manage vendors, system integrators, and external partners, ensuring accountability to scope, schedule, and quality

Lead commercial and contractual activities, including negotiations and financial management

Facilitate enterprise stakeholder engagement and organisational change, including clinical, corporate, and digital functions

Oversee risk, compliance, and assurance activities across the program lifecycle

Ensure successful transition to business-as-usual operations, including support model, asset governance, and service ownership

Work in partnership with the ITSM Lead to ensure alignment between platform configuration, process design, and delivery approach

About the program

This transformation program will deliver a modern, enterprise-wide service and asset management capability, including:

A consolidated ITSM platform supporting all ITIL practices (Incident, Request, Change, Problem, Knowledge)

Integrated IT Asset Management (ITAM) capabilities covering hardware, software, and lifecycle governance

A robust CMDB and asset-service relationship model to improve visibility, risk management, and decision-making

Advanced automation and workflow orchestration to streamline service delivery and reduce manual effort

Enterprise-wide reporting, dashboards, and performance insights across both service and asset domains

Expansion into Enterprise Service Management (ESM) across HR, Payroll, and corporate service functions

What you will bring

Essential experience

Proven experience delivering large-scale ITSM platform implementations, including IT Asset Management integration

Strong understanding and practical application of ITIL frameworks and service management processes

Demonstrated experience delivering or overseeing ITAM, CMDB, or asset lifecycle management solutions

Proven success leading complex, enterprise-wide transformation programs in matrix environments

Experience managing vendors, system integrators, and commercial contracts

Strong capability in project governance, reporting, and executive stakeholder engagement

Experience delivering automation, workflow transformation, and reporting/analytics solutions

Highly regarded

Experience with platforms such as ServiceNow, Ivanti, BMC, or similar, including ITAM modules

ITIL v4 certification or higher

Experience implementing CMDB design and asset data models

Experience delivering Enterprise Service Management (ESM) beyond IT

Exposure to healthcare or other regulated environments

Why join us

At St Vincent’s, you will play a leadership role in shaping a connected service and asset management ecosystem that supports patient care, workforce efficiency, and operational resilience.

You’ll contribute to:

Improved asset visibility, control, and risk management across the organisation

Enhanced service reliability and operational performance

Scalable, automated platforms that enable “One St Vincent’s” service experience

Our values

We are guided by our values of Compassion, Justice, Integrity, and Excellence, and are committed to an inclusive and purpose-driven workplace.

Location

Brisbane or Melbourne with hybrid working arrangements (3 days a week on-site)

Closing Date:

3 July 2026 11:59pm

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au