Chat Support Executive
About the role
A Chat Support Executive delivers real-time, text-based customer assistance via live chat, social media, or messaging apps. They troubleshoot issues, answer product inquiries, and maintain high customer satisfaction while multitasking across several active conversations.
Multitasking & Resolution: Manage 3 to 5 simultaneous chat sessions while maintaining fast response times and high-quality solutions.
Query Handling: Address customer inquiries regarding account details, billing, product features, and order tracking.
Technical Troubleshooting: Guide customers through step-by-step problem-solving for software, app, or hardware issues.
Record Keeping: Document all customer interactions, complaints, and outcomes accurately in the company's CRM or helpdesk software.
Escalations: Identify complex or unresolved issues and route them to senior technical or specialized teamKey Skills & Requirements
Written Communication: Excellent typing speed, grammar, and the ability to convey empathy and tone solely through text.
Typing Speed: Typically required to type at least 40-50+ words per minute (WPM).
Time Management: Strong ability to prioritize urgent chats and balance multiple workflows simultaneously.
Age criteria 18 to 29 years
Pay: ₹16,264.19 - ₹32,508.40 per month
Work Location: In person
Questions about this role
How do I apply to this Chat Support Executive role at Kodeclust Technologies?
Click "Apply with AI Applyd" above. We auto-fill the application from your resume and answer screening questions in seconds. No copy and paste, no juggling tabs.
What's the typical salary for Other in India?
Compensation for Other roles in India varies widely by seniority, employer size, and remote vs onsite arrangement. Check the salary range on this listing when published, or browse our Other hub for India medians across recent openings.
How fast does AI Applyd auto-apply?
Most applications complete in under 90 seconds. You can track the status in your dashboard and watch the screenshot proof land the moment the application submits.
What ATS does Kodeclust Technologies use?
AI Applyd supports Greenhouse, Lever, Ashby, Workday, iCIMS, SmartRecruiters, LinkedIn Easy Apply, and most other ATS platforms. If we can submit through the platform, we do.
Want AI Applyd to auto-apply to roles like this?
We tailor your resume per posting, fill the forms, and track replies for you.