Senior DevOps Engineer

"Some companies see software development as a means to an end, Absorb is a company that actually puts software first and surrounds you with people who are passionate about their work, who are always willing to lend a helping hand, and who are quick to make you feel at home within the company." Jason R - Manager, Software Development

About the Role:

As a Senior DevOps Engineer at Absorb, you’ll play a key role in optimizing the reliability, scalability, and performance of our cloud-based (SaaS) Learning Management System.

You’ll partner closely with product development and operations teams to ensure our platform delivers a rich feature set, high availability, and a seamless experience for our customers.

This role is intentionally scoped for Senior to Staff level engineers. We’re looking for someone who not only executes at a high level, but can also guide others, influence systems at scale, and proactively improve how we operate.

What you'll do:

Own and operate the production environment, maintaining a holistic view of system health, availability, and performance

Design, build, and maintain infrastructure and platform systems using automation-first principles

Proactively create monitors and observability strategies (e.g., Sumo Logic, New Relic, Prometheus) to prevent issues before they occur

Apply AI tools (Claude, Cursor) to enhance infrastructure operations, including debugging, monitoring, and performance optimization at the system level

Measure, analyze, and optimize system performance to continuously improve uptime and user experience

Provide operational support for large, distributed systems, including participation in on-call and incident response

Diagnose and resolve complex production issues, and mentor others in debugging and troubleshooting approaches

Partner with engineering teams to improve reliability through testing, release processes, and system design

Contribute to and influence system architecture, ensuring scalability, resilience, and long-term maintainability

Participate in capacity planning, platform management, and infrastructure roadmap discussions

Drive automation and continuous improvement across infrastructure and deployment workflows

Balance speed and reliability through clear service level objectives (SLOs)

What you’ll bring

Bachelor’s degree in Computer Science or related field (or equivalent experience)

7+ years in software development, IT, or similar

4+ years in DevOps, SRE, or cloud engineering roles

Strong experience with AWS (Solutions Architect certification is a plus)

Hands-on experience with:

Infrastructure as Code (AWS CDK, CloudFormation)

CI/CD systems and deployment pipelines

Monitoring, observability, and performance tuning

Scripting experience (PowerShell preferred)

Experience supporting and optimizing web applications at scale

Strong problem-solving skills with the ability to balance urgency and thoughtful execution

Ability to work cross-functionally across teams and time zones

Experience with AI tools (e.g., Claude)

Preferred experience

Windows systems expertise

Containerization (Docker, ECS, Kubernetes)

CI/CD tooling (Git Lab, Bamboo or similar)

Familiarity with .NET / C# ecosystem

Experience working in AWS or Google/Azure environments

Are you ready to become an Absorber?

What we offer:

Fully remote-first work with flexible work arrangements

Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location

New Hire Equipment Allowance and monthly Flex Allowance to support your success

Endless opportunity for career growth and internal mobility

Employee driven DE&I programs

Who are we?

Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. With its innovative Strategic Learning Systems (SLS) approach, Absorb empowers businesses to align learning with strategic goals, driving measurable impact and workforce agility. The Absorb LMS platform delivers personalized, scalable, and engaging learning experiences for employees, customers, and partners worldwide. Trusted by over 3,300 organizations and 34 million users, Absorb is redefining the future of workplace learning through cutting-edge AI, seamless integrations, and an unwavering commitment to innovation. We empower learners to enrich their lives, workplaces and communities.

Our values are simple:

We achieve exceptional results by genuinely caring about each other and the work we do

We’re united, and we grow through our commitment to elevating continual learning!

AI @ Absorb

We believe in the power of AI and technology to make learning accessible to everyone. By exploring new tools and constantly experimenting, we’re redefining what’s possible. We take an AI‑first approach to unlock human potential, drive impact, and scale better outcomes. As the world evolves, Absorb is committed to growing with you. Investing in your skills every step of the way.

We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.

Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.