Director – Member Journey Owner, Group Retirement Services (GRS)

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Role Summary

The Director – Member Journey Owner , Group Retirement Services (GRS) role focuses on building a strategy, and executing, on the creation of digital experiences that delight our clients and build long-term wealth relationships while also ensuring we maintain a balance in our experience that attracts Employers to wanting to have Sun Life support their Group Retirement Plan.

You will be guided by your deep understanding of the digital wealth landscape, our clients, our competitors, and your close relationships with business and other stakeholders. You will manage priorities carefully, ensuring that we deliver on the experiences that are core to our business and align with the overall strategy and objectives of the Group Retirement business.

The individual interested in this role is passionate about building client experiences that can support clients in meeting their wealth goals. You are a leader who constantly strives to innovate by being both client and data obsessed to ensure the best possible experience.

What will you do?

Work with the AVP, Member Journey Owner to set an ambitious and clear vision/strategy that can be aligned with senior leaders, while also being articulated to the squads that will deliver the work

Be accountable for creating and aligning on digital sales outcomes, along with other key objectives, that are measured and reported back to your leadership group on an ongoing basis

Prioritize work for the squads responsible for delivery to ensure they are focusing on features that are the most critical to meeting OKRs set by leadership and yourself

Maintain key partnerships with marketing, operations, product, and our sales team to support prioritization and alignment on key features & experiences

Leverage surveys, competitive intelligence, and customer data on an ongoing basis to ensure we are continuing to focus on the most important features

Look for opportunities to collaborate broadly across the organization to ensure scalability of key innovations & solutions (i.e. Financial Planning, Operations, etc…)

Manage and provide guidance to a group of Product Owners to support them in delivering on their objectives. Remove roadblocks as required.

Assist our Business Development partners in presenting on key solutions that will support Employers in administering their retirement plan. Some travel within Canada will be required.

Own the end-to-end journey of a solution to ensure that the holistic impact to our internal and external partners is considered

Work closely with business leaders to establish each product’s business value to support messaging, communication, and customer outreach as necessary

As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide

What do you need to succeed?

Effective at both presenting and influencing senior leadership

Able to navigate a large and matrixed organization at a senior level

Strong acumen in Agile delivery models and transforming teams to accelerate delivery

7+ Years of digital product delivery with a focus on wealth, retirement, or investments

Data-driven leader with experience using analytics and AI to drive outcomes

Strong communication skills and comfortable speaking with business stakeholders

Ability to collaborate and make decisions effectively with sometimes limited information

Excellent ability to problem solve, and analyze options, to arrive at the best solution

Encouraging of an experimental mindset to drive innovation

Depth of strategic experience with a focus on business model evolution

What’s in it for you?

A competitive salary and bonus program, based on market scale

A flexible group insurance program starting on your first day of work to meet your needs and those of your family.

Time off that allows you to focus on the moments that matter most. 20 vacation days per year.

Our Share Ownership Program gives you the opportunity to invest in Sun Life while benefiting from employer matching contributions.

We are proud to be included in Great Place to Work's 2026 list of Canada's Best Workplaces.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com .

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

110,000/110 000 - 180,000/180 000

Job Category:

Business Analysis - Process

Posting End Date:

21/06/2026