Quality Assurance and Project Lead

Date posted: 2026-06-05

Pay:  CA$65,000.00 - CA$70,000.00 per year

Job description:

Quality Assurance and Project Lead

Introduction

Participation Lodge Grey Bruce (PLGB) is a social service agency in the Grey Bruce area providing a range of supported living programs and services to individuals with developmental disabilities and acquired brain injury.

These offerings are in the form of supportive care for people living in our main group facility (the Lodge); and for those with greater independence residing in their own home or apartment in the surrounding communities we serve.

Founded in 1974, the organization was the beneficiary early on of the donation of a 25-acre property by LutheRanch, a non-profit charitable corporation of the Lutheran Church. The physical building known as the Lodge opened its doors on this property in 1982 and the agency has grown considerably in scope since.

PLGB provides Assisted Living Services and/or Adult Developmental Supports and Services to individuals who live at the Lodge and residing in community settings. The organization operates under the auspices of and is funded by the Ontario Ministry of Health (OH) and the Ontario Ministry of Children, Community and Social Services (MCCSS).

Mission and Vision

Our Mission is to support the choices of individuals with complex needs to empower and enrich their lives.

Our Vision is to be a community leader fostering citizenship for people with complex needs.

Current and Future States

PLGB is at an exciting and key juncture in its history. Our Agency is in transition from an institutional-type long-term care model to a person-centred model of supports and services, promoting greater choices for people and assisting them to develop and maintain independence. This transition is aligned to MCCSS’ strategic direction, a multi-year plan to enable people with developmental disabilities to live their best lives. It is also in keeping with OH policy and funding for PLGB as a developmental services agency, not a long-term care operation with a medical model of care.

The significance of this organization change cannot be over-stated. It involves a rethink and transformation of all aspects of our operations and approach to people we support; the development of external partnerships with medical and allied health providers and other key stakeholders; and establishing a new set of key performance indicators, measurement and reporting systems aligned to a new person-directed model of support.

PLGB is in the process of developing a new strategic plan to address these imperatives, leverage our strengths, identify gaps in capability, and define priorities going forward. This is an exciting time to join our agency!

Job Summary

The Quality Assurance and Project Lead is an individual contributor role is responsible for supporting organizational excellence through compliance oversight, quality assurance processes, administration, and project coordination and implementation support and monitoring operational and documentation standards.

Reporting directly to the CEO, this position works collaboratively with the Director of Programs, Manager of Supports and Services, and other leadership staff, supporting accountability systems, ministry compliance readiness, continuous improvement, and the successful implementation of organizational projects and system changes such as software rollouts. The QA & Project Lead serves as a key internal resource for compliance guidance, audit coordination, and organizational metrics.

Key Responsibilities

Quality Assurance & Compliance

Coordinate and conduct internal file audits and documentation reviews across programs and services.

Monitor organizational compliance with policies, Ministry of Health (MOH) and Ministry of Children, Community and Social Services (MCCSS) requirements, and operational standards.

Develop and maintain audit tools, tracking systems, and compliance checklists.

Identify trends, gaps, and areas requiring corrective action or quality improvement.

Lead preparation for ministry reviews, inspections, and compliance readiness activities.

Support leadership teams with policy implementation and the communication of quality improvement requirements.

Track and report on follow-up actions related to audit findings and compliance obligations.

Support managers in ensuring incident documentation meets organizational and regulatory standards.

Project Leadership & Change Implementation

Lead and support organizational projects and operational improvement initiatives as assigned by the CEO.

Coordinate the implementation of new software systems, platforms, and process changes.

Develop project timelines, deliverables, implementation plans, training materials, and rollout communication.

Monitor project progress and proactively identify risks, barriers, and solutions.

Support change management activities and staff orientation to new systems and processes.

Q/A & Project Documentation and Reporting

Maintain documentation and tracking systems related to QA and project activities.

Provide summary reporting on audit findings, compliance status, and project outcomes.

Collaboration & Organizational Support

Work collaboratively with the CEO, Director of Programs, Manager of Supports and Services, HR, leadership team, managers and frontline staff.

Support training and education related to compliance requirements, documentation standards, and new systems

Participate in committees, planning initiatives, and organizational improvement efforts as required

Qualifications

Education & Training

Postsecondary education in Social Services, Business Administration, Healthcare Administration, Quality Management, Project Management, or a related field.

Skills & Experience

Minimum 3 years of experience in quality assurance, compliance, administration, project coordination, or a related role

Experience conducting audits, compliance reviews, or quality improvement activities preferred

Familiarity with Ministry of Health and/or MCCSS funded service environments is a strong asset

Strong organizational and analytical skills with high attention to detail

Demonstrated experience coordinating projects and managing multiple timelines

Strong written communication and documentation skills

Proficiency with Microsoft Office (including Excel and SharePoint), databases, and organizational software systems

Ability to work independently, manage competing priorities, and exercise sound professional judgment.

Core Competencies

Quality assurance and compliance oversight

Project coordination and implementation

Analytical thinking and problem solving

Process improvement and systems thinking

Written communication and reporting

Administrative organization and records management

Attention to detail and accuracy

Collaboration and cross-functional communication

Time management and prioritization

Working Hours, Environment and Working Conditions

Primarily office-based with occasional program site visits required for audit and compliance activities

May require participation in project activities or organizational initiatives outside of regular business hours during implementation periods

Frequent collaboration with leadership, management, and administrative staff across the organization

Physical Requirements

Sitting/standing and computer/phone use

Ability to walk, stand, kneel, crouch, stoop, and reach above head

Residential stair climbing

Ability to lift up to 18 kg

Ability to support adult body weights in activities of standing, walking, vehicle entry

Note: The foregoing is intended as a guide to reflect the principal functions of the Quality Assurance and Project Lead role. It is not an all-inclusive listing of the required job functions. Further, the job description is subject to change at the discretion of Management.

Participation Lodge Grey Bruce has a long proud history of supporting people with developmental disabilities. We are now taking this to the next level, whereby the individuals we support are fully engaged in making choices which enable them to live their best lives. With our values and assets, and the demand for our programs and services, we have a significant opportunity to continue to make a difference which enriches peoples lives and makes the world a better place. The position of Quality Assurance and Project Lead is key to realizing this future state.

If you are excited by the prospect of being part of this transformational journey, we would like to hear from you. Please submit expressions of interest to hr@participationlodge.ca

Job Type: Full-time, Permanent

Benefits:

Employer paid Health and Dental (Single and Family)

RRSP

Life insurance

Vision care

Paid time off

Employee assistance program

On-site gym

On-site parking

Discounted or free food

Casual dress

Schedule:

8 hour shift

Day shift

Monday to Friday

Ability to commute/relocate:

Holland Centre, ON: reliably commute or plan to relocate before starting work (required).

Application question(s):

Please provide a personal email where you can be contacted.

Education: Postsecondary education

Experience: Minimum 3 years of experience in quality assurance, compliance, administration, project coordination, or a related role

Work Location: In person

PLGB does not use artificial intelligence to screen applicants. All hiring and recruitment decisions are made directly by our Human Resources team.

Pay: $65,000.00-$70,000.00 per year

Benefits:

Casual dress

Dental care

Discounted or free food

Employee assistance program

On-site gym

On-site parking

Paid time off

RRSP match

Application question(s):

Please provide a personal email where you can be contacted.

Work Location: In person