Business Analyst, Advanced Operations Solutions (Systems)

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on.

About the Role

The Business Analyst will support the execution and implementation of system enhancements. This role focuses on delivering both strategic initiatives and BAU improvements, ensuring alignment between business needs and technology solutions.

Key Responsibilities

Support end-to-end delivery and implementation of strategic projects and BAU enhancements

Collaborate with stakeholders to analyze and document AS-IS processes, and design TO-BE processes with clear business rules and solution definitions

Ensure business requirements are comprehensive, accurate, and future-ready

Partner with Technology teams to evaluate solution options and recommend optimal approaches

Translate business requirements into UAT scenarios, test conditions, and expected outcomes

Plan, execute, and review User Acceptance Testing (UAT) in accordance with agreed test strategies, including defect management and resolution tracking

Monitor project progress, track milestones, and escalate risks or issues proactively

Contribute to project planning, including timelines and resource coordination

Provide guidance and coaching to junior team members and testers during UAT execution

Support business readiness, including preparation and review of training materials

Drive continuous improvement initiatives, applying structured problem-solving to enhance processes, quality, and delivery efficiency

Requirements

Diploma or Degree in Business IT, Computer Science, or a related discipline

Minimally 6 years of working experience in Life & Health Insurance Operations, with policy servicing knowledge preferred

Familiar with Software Development Lifecyle (SDLC)

Proven experience in Business Analysis and User Acceptance Testing (UAT)

Strong analytical and problem-solving skills with a structured, logical approach

Excellent stakeholder management, communication, and documentation skills

Strong organizational skills with the ability to priorities, multitask, and meet tight deadlines

High attention to detail and commitment to quality

Ability to work independently with minimal supervision as well as collaboratively in a team

Comfortable working in a fast-paced, dynamic environment

Positive attitude with a willingness to learn, share knowledge, and continuously improve

Experienced with Integral Life (Life 400/Asia AS400) is preferred

Working knowledge of SQL for data analysis, validation, and troubleshooting

Certification in Lean, Kaizen, or familiar with Continuous Improvement methodologies is preferred, with the ability to identify inefficiencies and drive incremental improvements

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.