Customer Service/Inside Sales Representative

Customer Service / Inside Sales Representative

SB Simpson is Hiring!

SB Simpson is an industrial distributor that has been family-owned and operated for over 60 years. We are looking for an outgoing and customer-focused Customer Service / Inside Sales Representative to help deliver the SB experience by ensuring our customers receive the products and services they need—when they need them.

In our industry, many customers "needed it yesterday." Success in this role requires a sense of urgency, attention to detail, and a commitment to providing exceptional customer service.

This is an entry-level position that offers the successful candidate an excellent opportunity to learn, develop new skills, and build a long-term career within SB Simpson.

We are committed to promoting from within whenever possible. As employees gain experience and demonstrate their abilities, there may be opportunities to advance into roles such as:

Vending Specialist

Branch Support

Administrative Support

Sales and customer-facing roles

Other positions throughout SB Simpson

We are looking for individuals who are eager to learn, take initiative, and grow with our organization.

We offer competitive compensation, benefits, and opportunities for professional growth within a stable, family-owned company.

Responsibilities

Respond to customer inquiries by phone, email, and in person at our walk-in counter

Source products and prepare customer quotations

Enter and process customer orders accurately

Follow up on quotations and customer orders

Participate in strategic outbound sales initiatives

Build and maintain strong customer relationships

Work closely with suppliers and team members to meet customer needs

Skills & Qualifications

Proficiency with ERP systems and Microsoft Office applications, including Outlook, Excel, and Word

Strong understanding of customer service and a genuine desire to help customers succeed

Excellent written and verbal communication skills

Self-motivated with the ability to work independently

Strong organizational and time-management skills

Ability to perform effectively in a fast-paced environment while maintaining professionalism

Willingness to learn and use online resources to product and industry knowledge

Industrial supply or industrial equipment experience is considered an asset

Key Attributes for Success

Strong listening skills

Patience and attention to detail

Problem-solving ability

Adaptability

Positive attitude

Sense of urgency

Bonus Skills That Set You Apart

While not required, the following skills and experience would be considered strong assets:

Ability to export files and interpret data sets

Working knowledge of Microsoft Excel, including formulas and functions such as VLOOKUP, SUM, SUMIF, and other common calculations

Ability to work with and understand basic mathematical formulas

Experience with small electric motors

Basic mechanical troubleshooting skills

Ability to adapt quickly and pivot priorities as new information becomes available

If you enjoy helping customers, solving problems, and working in a fast-paced environment, we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: From $45,000.00 per year

Benefits:

Casual dress

Company pension

Dental care

Extended health care

Life insurance

Paid time off

Vision care

Work Location: In person