Medical Secretary - OPSS

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role

We are seeking a motivated and organised individual to join our Speech and Language Therapy (SLT) administrative team. You will provide a high-quality secretarial and administrative service to support our clinicians in delivering efficient patient care across acute and outpatient settings.

Duration, Location, and Working Pattern:

Royal Alexandra Hospital

Permanent Contract

Part-time position (18.5 hours per week)

Shift Pattern for this post is Monday to Friday, hours can be discussed with the successful candidate as long as each day has some cover for example 08:30 – 12:15 Monday – Friday each week

Key Responsibilities

Administrative Support: Manage clinical correspondence, including the transcription of medical dictations and digital audio typing.

Patient Coordination: Act as the first point of contact for patients and staff, managing telephone enquiries and coordinating clinic appointments and waiting lists.

Systems Management: Use NHS systems such as TrakCare, PECOS, and SSTS to maintain accurate patient records and manage departmental resources.

Communication: Liaison with multidisciplinary teams, external agencies, and relatives with a high degree of tact, diplomacy, and confidentiality.

Knowledge, training, qualifications and/or experience required to do the job:

Qualifications

HNC/SVQ III in Secretarial Studies/Business Administration or equivalent practical experience.

Skills

Advanced keyboard skills and proficiency in Microsoft Office packages.

Knowledge: Proficiency in medical terminology is essential; prior experience in a healthcare setting is highly desirable.

Attributes

Ability to work independently, prioritise a heavy workload under pressure, and maintain a flexible approach to service demands.

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

A minimum of 27 days annual leave, increasing with length of service, plus public holidays

Membership of the NHS Pension Scheme, including life insurance benefits

Salary Sacrifice Car Benefit Scheme

Development opportunities including study bursaries, e-learning and classroom-based courses

Enhanced pay for working public holidays

NHS discounts on a wide range of goods and services

Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For An Informal Discussion, Please Contact

Fiona Nicol, Service Improvement Manager, ON 07811584236 or email Fiona.Nicol4@nhs.scot

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This post may close early due to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.

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From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

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