Manager - Application Development Microsoft N 4D

Manager - Application Development Microsoft N

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Core Responsibilities

Project Planning and Execution: Develop comprehensive project plans, define the project scope, goals, and deliverables in collaboration with stakeholders, and manage resources, timelines, and budgets.

Stakeholder and Client Management: Act as the primary point of contact for clients and stakeholders, manage expectations, communicate project progress, risks, and issues, and ensure client satisfaction.

Team Coordination and Leadership: Lead and coordinate cross-functional teams, including D365 consultants, developers, and business analysts, providing guidance and ensuring adherence to quality standards and best practices.

Requirements Analysis and Solution Alignment: Collaborate with stakeholders to gather and analyze business requirements, ensuring the technical team translates these into an effective D365 solution architecture and design.

Risk and Issue Management: Proactively identify, assess, document, and mitigate potential project risks and issues, implementing corrective actions when necessary to keep the project on track.

Quality Assurance and Testing: Oversee testing cycles (SIT/UAT), data migration, and integration activities, ensuring the implemented solution meets quality standards and business objectives.

Change Management and Training: Guide stakeholders and end-users through the change management process, assisting with comprehensive user training programs and communication initiatives to drive user adoption.

Governance and Documentation: Establish project governance, run steering committee meetings, and maintain all project documentation, including risk logs, issue logs, and change requests.

Minimum Qualifications:

Experience:

Proven experience (typically 5-10+ years) in IT project management, specifically managing end-to-end Microsoft Dynamics 365 or similar CRM/ERP implementation projects.

Strong functional and/or technical knowledge of Microsoft Dynamics 365 Customer Service (Customer Engagement) and Power Platform (Power Apps, Power Automate, Dataverse).

Experience with contact center technologies (e.g., voice, SMS, chatbots, Omnichannel for Customer Service) is highly desirable.

Experience in managing data migration, integrations with other systems (e.g., Azure services), and custom development.

Skills & Certifications:

Proficiency in project management methodologies (e.g., Agile, Waterfall, Scrum, Microsoft's Sure Step or Success by Design guidance).

Project Management Professional (PMP certification from PMI) or other relevant certifications (PRINCE2, Agile Scrum Master) are highly desirable.

Excellent leadership, communication, negotiation, and stakeholder management skills.

Strong analytical thinking, problem-solving abilities, and organizational skills.

Proficiency with project management software tools like Microsoft Project and Azure DevOps.

Education:

A Bachelor's Degree in Computer Science, Information Technology, Business Administration, or a related field is typically required. A Master's degree is a plus.

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

Microsoft Certified: Azure Administrator (AZ-104) - MicrosoftMicrosoft

Required Skills

Microsoft Applications, Microsoft Dynamic AX, Microsoft Dynamics 365 Customer Service, Microsoft Dynamics 365 ERP, Microsoft Dynamics 365 Field Service, Microsoft Dynamics 365 for Finance and Operations, Microsoft Dynamics 365 Marketing, Microsoft Dynamics 365 Project Operations, Microsoft Dynamics 365 Sales, Modernizing Operations

Language

English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Application Development Microsoft N

Remote Type -

Hybrid

Work Shift -

Any (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter

Make an impact – Help global enterprises solve business challenges that matter

Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead

Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.