Customer Relationship Executive
About the role
Core Responsibilities
Client Relationship Management: Serving as the dedicated contact to build rapport, trust, and long-term partnerships.
Business Development: Proactively identifying new sales opportunities and expanding the wallet share of existing clients.
Needs Analysis: Understanding client goals and providing customized solutions or advice.
Issue Resolution: Promptly addressing and resolving client complaints to ensure high satisfaction rates.
Strategic Collaboration: Liaising with internal sales, marketing, and product teams to meet client expectations and company goals.
Performance Monitoring: Analyzing account performance, preparing reports, and tracking revenue targets.
Key Requirements & Skills
Education: Bachelor’s degree in Business, Management, Marketing, or a related field.
Experience: Proven experience in client-facing roles, customer service, or account management.
Skills: Excellent communication, negotiation, and interpersonal skills.
Technical Skills: Proficiency in CRM software and MS Office.
Competencies: Strong conflict resolution, problem-solving, and analytical skills.
Pay: ₹15,000.00 - ₹26,000.00 per month
Benefits:
Paid sick time
Ability to commute/relocate:
Lucknow, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Bachelor's (Preferred)
Work Location: In person
Questions about this role
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