E-commerce Manager

Job Description – E-Commerce Manager

Position: E-Commerce Manager Industry: Digital Marketing Agency Experience Required: 2–5Years Location: Dashrath puri, delhi Employment Type: Full-Time

Job Summary

We are seeking an experienced and proactive E-Commerce Manager to lead and manage our e-commerce operations for multiple client accounts. The ideal candidate should have hands-on experience managing online stores, marketplaces, digital commerce strategies, and leading a team of executives. The candidate must possess strong leadership, analytical, and client management skills to drive business growth and operational excellence.

Key Responsibilities E-Commerce & Marketplace Management

Manage and optimize e-commerce stores across Shopify, WooCommerce, and other platforms.

Oversee marketplace operations on Amazon, Flipkart, Myntra, Meesho, Ajio, and other online marketplaces.

Ensure accurate product listings, pricing, inventory management, and catalog optimization.

Monitor store performance, sales metrics, and customer experience.

Team Leadership & Management

Lead, mentor, and manage a team of E-Commerce Executives and Marketplace Specialists.

Allocate tasks, monitor performance, and ensure timely project delivery.

Conduct regular team training sessions and performance reviews.

Establish processes and SOPs to improve operational efficiency.

Coordinate with design, content, performance marketing, and development teams.

Sales & Growth Strategy

Develop and execute strategies to increase online sales, conversions, and revenue.

Identify new marketplace opportunities and growth channels.

Plan and manage promotional campaigns

Improve customer acquisition, retention, and overall shopping experience.

Digital Marketing Coordination

Work closely with SEO, Social Media, and Performance Marketing teams.

Coordinate Google Ads, Meta Ads, and Marketplace Advertising campaigns.

Monitor campaign performance and optimize ROAS and ROI.

Support branding and customer engagement initiatives.

Analytics & Reporting

Analyze website traffic, sales performance, conversion rates, and customer behavior.

Prepare weekly and monthly reports for clients and management.

Provide actionable recommendations based on data insights.

Utilize tools such as Google Analytics, Merchant Center, Search Console, and marketplace dashboards.

Client Management

Handle client communications and manage multiple e-commerce accounts.

Understand client objectives and develop customized growth strategies.

Conduct regular review meetings and present performance reports.

Ensure high levels of client satisfaction and retention.

Required Skills & Qualifications

3–5 years of experience in E-Commerce Management, preferably within a Digital Marketing Agency or E-Commerce company.

Minimum 2+ years of experience leading and managing a team.

Strong expertise in Shopify, WooCommerce, Magento, and marketplace management.

Experience handling Amazon, Flipkart, Myntra, Meesho, Ajio, and similar platforms.

Knowledge of digital marketing, SEO, paid advertising, and conversion optimization.

Proficiency in Google Analytics, Excel, and reporting tools.

Strong leadership, team management, and project management skills.

Excellent communication, presentation, and client-handling abilities.

Ability to manage multiple client accounts simultaneously.

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

Paid sick time

Work Location: In person