Student Relationship Officer

About NIHT Digital Marketing Institute

NIHT Digital Marketing is Kolkata's hands-on training ground for digital marketing careers. We train students in SEO, Google Ads, Social Media, Content Strategy, AI, Automations, No code Web and App Development and more helping them land real jobs and build real skills. We're growing fast, which means our students need sharper, warmer, more organised support than ever. That's where you come in.

What This Role Is

Once a student joins NIHT, your job begins. You are their primary point of contact throughout their course journey — from Day 1 orientation to final placement coordination. You keep things running smoothly. You solve problems before they become complaints. You make students feel genuinely cared for.

This is not a sales role. You will not be chasing leads or converting inquiries. You manage the experience of students who are already enrolled and convince them to upgrade to a higher programs.

What You'll Do

Welcome and onboard newly enrolled students - make their first day count

Manage batch schedules, class timings, and any changes in coordination with faculty

Be the first point of contact for student queries, concerns, and day-to-day issues

Follow up regularly with students to check on their progress and address any friction early

Coordinate between students and faculty when issues arise

Maintain accurate student records - attendance, progress notes, feedback

Handle student complaints with patience and resolve them calmly and quickly

Support placement coordination as students near course completion

What We're Looking For

Fluent in English, Hindi, and Bengali - all three are essential; you'll use all three every day

Genuinely warm personality - students from all walks of life should feel at ease with you immediately

Patience, real patience - you'll handle the same question twenty times with the same smile

Presence of mind - able to handle multiple students and situations at once without losing your composure

Organised and reliable - schedules, follow-ups, and records must be kept accurately

Comfortable with basic computer tools - MS Office, Google Sheets, email, and basic CRM or student management software

Prior experience in student coordination, academic administration, or any people-facing role is preferred

Who Will Thrive Here

If your natural instinct is to help people feel heard and sorted - this role will feel like home. Our students are ambitious, sometimes anxious, sometimes confused. What they need is someone calm, caring, and on top of things. You'll be the face of NIHT for them every single day.

What We Offer

Competitive salary (market-standard Kolkata rates)

A warm, collaborative team culture

A real chance to make a meaningful difference in students' careers

Clear growth path: SRO → Senior SRO → Training Coordinator → Training Manager Location: Kolkata (Ultadanga / Bhowanipore) - On-site.

Pay: ₹12,000.00 - ₹18,000.00 per month

Application Question(s):

What do you think is more important in a Student Relationship Officer role: solving student problems, maintaining regular follow-ups, or building strong relationships? Please explain your answer.

Why do you believe you are a good fit for a Student Relationship Officer role, and how would you support students throughout their learning journey?

Language:

English (Preferred)

Work Location: In person