Manager (Partnership)

[What the role is]

Manage outreach and engagement of non-geographical partners through supporting internal stakeholders in establishing strategic and meaningful partnership.

Support in the planning and operational aspect of partnership development and the division’s overall efforts in building and facilitating partnership.

To bring Government closer to People through citizens’ engagement efforts to enable a more responsive and responsible Government in Singapore through feedback gathering and Government communications with community/corporate partners.

As a Relationship Manager, you will grow, strengthen and deepen the relationship with the community/corporate partners, as well as facilitate the outreach of partners in establishing strategic and meaningful partnership and engagement to achieve People to Government (P-G) and Government to People (G-P) outcomes through engagement, and conduct feedback gathering and Government communications with community/corporate partners and opinion leaders.

[What you will be working on]

Research and Data Analysis

Perform evidence-based research and environment scanning to identify and support the growth of partners; as well as support co-creation of initiatives between partners and engagement/partnership/grassroots divisions.

Perform periodic data analysis and glean insights to support divisions in partners’ outreach and engagement efforts.

Maintain updated and relevant records of data, programmes and projects to facilitate matching of partners and for management reporting.

Relationship Development & Management

Understand ground needs by working closely with PA partnership and engagement divisions & Grassroots Units to identify relevant partners.

Facilitate the identification of other PA Divisions’ major initiatives for partner’s involvement.

Monitor partners’ engagement and identify potential areas to strengthen relationship as well as for PA-level engagements/nominations.

Support PA Divisions’ initiatives by identifying suitable/relevant partners as participants for dialogues/networking sessions.

Understand partners’ needs and identify suitable collaborative initiatives and platforms to facilitate engagement and outreach.

Provide account management services to partners and serve as PA’s key liaison between partners and PA’s internal stakeholders.

Plan and manage signature programmes.

Provide secretariat support to committee to strengthen partnership ecosystem

‘Incubate’ partners who are not ready for matching/collaboration.

Feedback Gathering and Government Communications

Support in the identification and development of opinion leaders.

Support feedback gathering and communication through dialogues, topical feedback gathering and other on-going channels/meet-ups.

Engage relevant partners and networks through weekly feedback gathering on their fears, concerns and aspirations, and communicate Government related matters and policies.

Engage suitable partners in topical feedback gathering exercises such as Post-Budget, National Day Rally (NDR) and other topical issues when required.

Engage suitable partners / opinion leaders in PA-driven dialogue sessions such as Kopi Talk and Conversation Series, and Agency related policy briefings to share views and thoughts on the topics.

Communicate policy information timely to relevant partners and networks using various communication modes such as Telegram, Whatsapp and email to address concerns and issues.

Keep relationship with partners and networks warm through regular communication and engagement in division’s events/activities.

Needs-Resource Database Development and Management

Support in the design, establishment & maintenance of Whole-of-PA Needs-Resource database system.

Initiate continuous improvements to the system to better meet the needs of PA divisional users and towards the outcome of increasing efficacy in meeting community needs.

Manage and monitor the system, promptly attend to user enquiries or technical issues through working closely with partner managing the system.

Proactively work with the publicity and media team to communicate on successful needs-resource matches and actively solicit resources to meet divisional needs.

Secretariat Support and Administrative Functions

Secretariat support to Project We Care CEOs & Business Leaders’ Network and its Management Committee (MC), support with quarterly and ad-hoc meeting with MC and follow-ups, timely nuanced communications with Project We Care Network of partners and MC.

Propose collaborative initiatives under Project We Care Fund & other Fund set-up by Project We care partners; follow-up and review of relevant documentation for draw-down from these funds, prior to submission to Planning Team for onward follow-up with PACDF board.

[What we are looking for]

Other ad-hoc duties not covered under main responsibilities and duties.

Member of internal and external working committees.

Assists other sections within PA and M&P in projects and activities.

Perform other functional, administrative and procurement functions, management of fixed assets and IT equipment as directed by senior officers in the Division.

How should the job be performed and what constitutes satisfactory performance in behavioral terms? Using PA’s competency framework, and the level descriptors, explain how the competency will be demonstrated on the job:

Competency

SERVING

Community Orientation

Trusted professional for expertise in community organising and community engagement

Well networked and maintains good relationships with community partners who are connected to PA’s cause

Provides trusted advice about the community to Advisers, Grassroots Leaders and Volunteers

Anticipates needs of community -uses information about the community to set priorities

Develops effective community engagement activities together with Volunteers and Advisers, in ways that facilitate community bonding and community ownership

Customer Orientation

Designs innovative solutions to meet customer needs

Observes, understands and highlights to the team and community partners changes in customer needs and demands

Takes time to develop and coach staff on delivering good customer service

Able to design and deliver innovative programmes and services to attract, retain, and delight customers

THINKING

Creativity & Innovation

Nurtures breakthrough and collaborating for community innovations

Positively influences and motivates team to provide value-added innovative solutions to community

Engages community partners in co-creating solutions for the community

Helps secure resources and sponsorship to support team’s innovations and suggestions

Questions assumptions and thinks out of the box to find better and more innovative solutions to familiar issues

Analytical Thinking & Problem Solving

Effectively integrates diverse perspectives in problem solving

Integrates information from wide range of sources to develop a holistic understanding of key issues within the community

Moves comfortably from broad strategic perspective to details when necessary

Involves and engages internal and external stakeholders and partners in addressing key issues to ensure diverse perspectives are considered

Planning & Organising

Plans and allocates resources for the short and long term

Understands and proactively communicates how the purpose and goals of the programmes and projects contribute towards PA’s mission and vision

Is able to manage multiple projects: planning and allocating resources according to priorities and changing needs of the community

Evaluates the degree to which objectives are being met and provides feedback for adjustments and improvements

Achievement Orientation

Is committed to task success and remains open to adapting to changing circumstances when necessary

Demonstrates resourcefulness and commitment towards successful completion of projects, programmes and initiatives

Helps work team to remove barriers and secure resources for getting things done

Is willing to adapt plans when circumstances change, in order to ensure success and effectiveness of plans

Leads, facilitates and is a role model of quality and productivity efforts

Celebrates accomplishment of goals and affirms others for job well done

RELATING

Teamwork & Collaboration

Leads and fosters cross-team collaboration and synergies

Sets clear team goals and focuses team efforts in accomplishing goals

Demonstrates team leadership and actively promotes shared accountability, ownership trust and commitment amongst team members

Able to match and assign tasks according to individuals’ strengths so as to achieve better synergy

Encourages team learning and role models teamwork with peers and partners

Facilitation & Engagement

Create opportunities for dialogue and encourages shared understanding

Positively influences and motivates teams to come up with creative platforms to share, learn, give/receive feedback

Is proactive, sensitive and fair in resolving conflicts and disagreements.

Able to design the process and environment for effective conversations where members are engaged to give ideas, derive consensus and committed to achieve shared goals

Coaches team members and equips them with skills for engaging the community

Able to guide the team to design and implement activities that lead to effective community bonding and bridging.

Motivation of Others

Enables others to find purpose and meaning for their work

Works with team members to see the purpose and meaning for their work and help them understand how their work contribute towards larger organisational goals

Coaches and develops team members to deal with changing work requirements and new challenges

Is a positive role model and demonstrates passion for PA work in ways that are infectious for own staff as well as volunteers and community partners

Enables a vibrant team culture by displaying positive affirmation for individuals, teams and possibility for positive change.