Customer Success Consultant
About the role
As a Customer Success Consultant, you will play a pivotal role in ensuring our clients achieve maximum value from our services. You will act as both a Consultant and Relationship Manager, working closely with clients to understand their needs, provide expert guidance, and build strong, long-lasting relationships.
Your key performance is focused on achieving high levels of customer satisfaction and improving customer retention across your assigned clients.
Job Duties
Serve as the primary point of contact for assigned clients, ensuring high-quality service and deliverables from the delivery team
Conduct regular check-ins with clients to identify issues, concerns, or opportunities, and address them in a timely manner
Manage the onboarding of new clients, ensuring a smooth transition and successful implementation
Monitor and evaluate business objectives, project milestones, and quality standards to ensure alignment and delivery
Act as a client advocate, ensuring feedback is communicated, acknowledged, and acted upon internally
Provide expert advice and guidance to help clients maximize the value of products and services based on their business needs
Facilitate User Requirement Workshops and conduct User Training sessions when required
Qualifications and Skills
Degree in Information Technology, Computer Science, Social Science, or a related field
At least 3 years of experience in project management, preferably in web-related projects (advantageous)
Proven experience in a customer-facing role within a fast-paced IT environment
Strong communication and interpersonal skills
Highly organized, proactive, and client-focused
Fresh graduates are welcome to apply
Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.
Job Type: Full-time
Pay: $4,000.00 - $8,000.00 per month
Benefits:
Health insurance
Professional development
Promotion to permanent employee
Experience:
Project Managing of web-related projects: 2 years (Preferred)
Work Location: In person
Compensation
This Customer Success Manager role pays $48k-$96k/yr. Within typical range for customer success manager roles in Singapore.
Questions about this role
How do I apply to this Customer Success Consultant role at WPH?
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What's the typical salary for Customer Success Manager in Singapore?
Compensation for Customer Success Manager roles in Singapore varies widely by seniority, employer size, and remote vs onsite arrangement. Check the salary range on this listing when published, or browse our Customer Success Manager hub for Singapore medians across recent openings.
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