Technical Junior Project Manager

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide — empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we're looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we to create meaningful, impactful changes for businesses around the world.

Role Overview

As a Technical Junior Project Manager on the EPOS Rewards team, you will manage end-to-end merchant onboarding and solution delivery — while holding genuine process ownership across product enablement, market intelligence, and team knowledge infrastructure.

This is not a support role. You will bridge commercial teams and the product roadmap, translate real merchant pain points into product improvements, own the knowledge base that the entire team relies on, and build the tooling and automation infrastructure that enables the team to scale. You will work directly alongside the team lead on live systems, real merchant outcomes, and cross-functional stakeholders.

Key Responsibilities

1) Client-Facing Project & Solution Delivery

Own end-to-end merchant onboarding from initial scoping through to go-live and post-launch handover

Serve as the primary point of contact for merchant clients throughout the project lifecycle — managing timelines, expectations, and escalations

Conduct structured post-go-live check-ins to monitor solution adoption and ensure successful project closeout

Provide hands-on training to merchant stakeholders on solution usage, campaign management, and loyalty best practices

Liaise with internal sales, product, key account management and technical teams to maintain clear accountability across all deliverables

2) EPOS Product Management

Act as the bridge between commercial teams and the product roadmap — synthesising merchant feedback and pain points into structured product improvement recommendations

Own pilot management and launch readiness for product enhancements — develop testing plans, document rollout readiness, and ensure clear go/no-go criteria at each stage

Maintain a dedicated loyalty bug tracker to monitor product stability and flag issues independently of the general product team

Conduct market intelligence research across target segments — benchmarking competitor pricing, feature maturity, and customer profiles to inform marketing and commercial strategy

3) Knowledge Base & Enablement Infrastructure

Contribute documentation to the team's internal knowledge base — ensuring team competencies are developed according to the expected mastery levels

Assist in consolidating merchant onboarding and troubleshooting tickets across internal and partner channels into a unified tracking system

Drive the development of an external-facing knowledge base on the EPOS Rewards website for merchant and partner self-service

Research and pilot emerging tools (including AI-driven workflows) to improve team efficiency and reduce manual reporting

Keep the team current on EPOS' latest product capabilities and solution updates as they evolve

4) Operational Automation & Support Infrastructure

Identify and automate repetitive operational workflows and reporting tasks, freeing the team to focus on higher-value work

Contribute to defining the team's support escalation structure and service standards across priority tiers

Contribute to the Train-the-Trainer framework by mapping loyalty-specific technical requirements and configuration benchmarks across implementation complexity levels

Required Skills

Requirements

Project & Client Management (Important)

Excellent project management skills; able to manage multiple concurrent merchant engagements with clear ownership and follow-through

Strong client-facing communication — comfortable managing expectations and escalations directly with SME business owners

Ability to distil technical concepts clearly for non-technical merchant audiences

Technical

Proficiency in Python or similar scripting language for automation and data processing

Strong working knowledge of SQL for data analysis and reporting

Familiarity with APIs and webhook integrations (REST APIs, JSON)

Hands-on experience or strong familiarity with no-code/low-code automation tools (Zapier, n8n, make.com or similar)

Prior exposure to Meta Business Suite, WhatsApp Business API, or equivalent messaging platforms is a strong plus

Profile

Degree in Computer Science, Information Systems, or a related technical discipline

Prior internship experience in SaaS, product operations, or client-facing technical delivery is advantageous

Leadership track record in extracurricular activities or prior work experience

Proficient in spoken and written English; Mandarin proficiency is advantageous for Chinese-speaking merchant clients