Account Manager (Client Services & Project Management)

About the Role

We are looking for a proactive, detail-oriented, and client-focused Account Manager to join our team. In this role, you will serve as the primary point of contact for key clients, ensuring seamless project execution, strong client relationships, and successful business outcomes.

The ideal candidate is highly organized, takes ownership of their work, thrives in a fast-paced environment, and can effectively coordinate across multiple stakeholders to deliver exceptional client service.

Key ResponsibilitiesClient Relationship Management

Serve as the primary contact for assigned clients and maintain strong, long-term relationships.

Manage day-to-day client communications and ensure timely responses to inquiries and requests.

Lead contract renewal discussions and support account growth opportunities.

Develop a deep understanding of client objectives and provide strategic recommendations when appropriate.

Project Management & Cross-Functional Coordination

Drive project timelines and ensure deliverables are completed on schedule and to a high standard.

Coordinate closely with internal teams, including Operations, Creative, Strategy, and Leadership, to ensure smooth project execution.

Proactively identify risks, troubleshoot issues, and implement solutions before they impact project outcomes.

Facilitate effective communication between clients and internal stakeholders.

Commercial & Process Management

Act as the primary user and administrator of the company’s quotation and project management systems.

Support proposal preparation, budget tracking, and commercial documentation.

Continuously improve workflows and account management processes to enhance efficiency and client satisfaction.

Reporting & Performance Analysis

Prepare and deliver monthly, quarterly, and campaign performance reports for clients.

Analyze project outcomes, identify insights, and provide actionable recommendations.

Maintain accurate project documentation and account records.

QualificationsRequired Experience & Skills

Minimum 3 years of experience in Account Management, Brand Marketing, Public Relations, Advertising Agency (4A), or a related field.

Fluent in both English and Chinese, with excellent verbal and written communication skills.

Proficient in Lark, Notion, and other project management or collaboration tools.

Comfortable using AI productivity tools such as ChatGPT, Claude, Perplexity, or similar platforms.

Strong organizational and project management skills with the ability to manage multiple projects simultaneously.

Experience preparing client-facing reports and presentations.

Personal Attributes

Outstanding client communication and stakeholder management skills.

Strong sense of ownership, accountability, and responsibility.

Self-motivated and proactive; able to drive projects forward with minimal supervision.

Excellent problem-solving and structured thinking abilities.

Detail-oriented with strong execution capabilities.

Able to perform effectively under pressure and meet tight deadlines.

Collaborative team player with excellent cross-functional coordination skills.

Positive attitude, professional demeanor, and commitment to delivering high-quality work.

Preferred Qualifications

Experience in brand marketing, communications, social media marketing, or digital marketing.

Experience working with international clients or global brands.

Familiarity with integrating AI tools into project management, client servicing, or operational workflows.

Pay: $3,500.00 - $4,500.00 per month

Benefits:

Flexible schedule

Work Location: Hybrid remote in Singapore 069471