Loyalty Marketing Trainee

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Radisson Hotel Group, one of the most dynamic hotel companies in the world is looking for a trainee in the Loyalty Marketing Department.

KEY RESPONSIBILITIES:

Supporting the loyalty marketing team with daily activities to further engage and activate members of the loyalty program with Radisson brand.

Follow customer lifecycle including acquisition, engagement, loyalty, and retention campaigns of the global loyalty program.

Ensure customer enrolment journey is well executed on all touchpoints by providing support to Hotels.

Assist quality loyalty team in follow up of customer questions and feedback to continuously improve the program and benefits offered to members.

Provide a weekly competitive analysis and benchmark against competitors for EMEA and APAC

Support loyalty managers in monthly reports and presentations preparation around loyalty activity.

Establish and maintain archive of presentations, marketing materials and communications accessible to all internal stakeholders under central Intranet website.

Maintain up to date promotional folders that demonstrate all marketing activities and coverage, such as advertisements, inclusion in partner newsletters.

Work with the Digital Marketing team to set up online offers.

Support hotels with Loyalty queries or questions related to Loyalty.

Support B2B Loyalty team with operational task and database cleanup.

Play an active role and contribute ideas to the Trainee Scheme at Radisson CSO.

The description of functions is merely indicative and not exhaustive. Accordingly, the student shall perform any other duties inherent to the labour position and their professional group, in accordance with the company's directives.

Qualifications

A SUCCESSFUL CANDIDATE IS (A)/HAS:

Has to be enrolled in a school program in order to be eligible for the internship

Fluent knowledge of English both written and spoken

Proficiency in English and excellent writing skills

Good communication and social skills

Good team player

Trustworthy

Well organized with an eye for detail – keep deadlines

Flexible and co-operative

Excellent computer skills (Microsoft Office, mainly Excel, Word, Powerpoint)

Flexible and has an innovative approach to working

Able to work under pressure and independently

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide

Guaranteed minimum of 30% off for your Friends & Family

Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.