Member Account Manager - Aesthethics
Skills
About the role
Member Account Manager - Aesthethics
About the Role
We are seeking a highly organized, relationship-driven Member Account Manager to serve as a trusted partner to our growing network of aesthetic practice members. In this role, you will be responsible for building strong member relationships, ensuring exceptional service experiences, and helping members maximize the value of our products, services, promotions, and educational opportunities.
The ideal candidate thrives in a fast-paced environment, enjoys solving problems, and is passionate about delivering outstanding customer experiences. Experience in aesthetics, medical practices, wellness, beauty, or healthcare-related industries is highly desirable.
What You'll DoMember Relationship Management
Serve as the primary point of contact for assigned member accounts.
Build and maintain strong relationships that foster member satisfaction, retention, and growth.
Conduct regular member check-ins to assess needs, gather feedback, and identify opportunities for additional support.
Proactively communicate product updates, promotions, events, and new service offerings.
Member Support & Success
Respond promptly to member inquiries and resolve issues with professionalism and urgency.
Assist members with EMR-related questions and ensure access to necessary records and resources.
Support new member onboarding, ensuring a seamless and positive experience from day one.
Collaborate cross-functionally to address member needs and deliver solutions.
Order & Inventory Management
Process member orders accurately and efficiently.
Coordinate order fulfillment and monitor delivery timelines to ensure an exceptional member experience.
Track inventory levels and maintain adequate stock to support orders, promotions, and events.
Events & Promotions
Coordinate member communications for promotions, educational programs, and special events.
Manage event invitations, confirmations, and follow-up communications.
Support initiatives designed to increase member engagement and participation.
Account Growth & Reporting
Identify opportunities for upselling and cross-selling products and services that align with member goals.
Track account activity and prepare reports on member engagement and performance metrics.
Contribute insights and recommendations that support member success and business growth.
QualificationsRequired
High school diploma or GED required; college degree preferred.
2+ years of customer service, account management, retail, healthcare, or client-facing experience.
Exceptional communication and relationship-building skills.
Strong organizational skills with the ability to manage multiple priorities simultaneously.
Proficiency with Google Workspace and business software applications.
Excellent problem-solving skills and attention to detail.
Preferred
Experience in aesthetics, cosmetic medicine, dermatology, plastic surgery, wellness, or healthcare.
Familiarity with Symplast EMR or similar practice management systems.
Experience supporting client retention, account growth, or customer success initiatives.
What Makes You Successful
You genuinely enjoy helping clients succeed.
You communicate clearly and professionally.
You are proactive, resourceful, and solution-oriented.
You thrive in a fast-paced, collaborative environment.
You can balance relationship management, operational tasks, and business goals.
Why Join Us?
Opportunity to work in the rapidly growing aesthetics industry.
Collaborative and supportive team environment.
Direct impact on member satisfaction, retention, and growth.
Professional development and career advancement opportunities.
Competitive compensation and benefits package.
Pay: $25.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Professional development assistance
Vision insurance
Experience:
Customer service: 2 years (Required)
medical aesthetics industry: 1 year (Required)
Computer: 2 years (Required)
Work Location: In person
Compensation
This Customer Success Manager role pays $52k/yr. Within typical range for customer success manager roles in United States.
Questions about this role
How do I apply to this Member Account Manager - Aesthethics role at Joseph A. Russo MD Companies?
Click "Apply with AI Applyd" above. We auto-fill the application from your resume and answer screening questions in seconds. No copy and paste, no juggling tabs.
What's the typical salary for Customer Success Manager in United States?
Compensation for Customer Success Manager roles in United States varies widely by seniority, employer size, and remote vs onsite arrangement. Check the salary range on this listing when published, or browse our Customer Success Manager hub for United States medians across recent openings.
How fast does AI Applyd auto-apply?
Most applications complete in under 90 seconds. You can track the status in your dashboard and watch the screenshot proof land the moment the application submits.
What ATS does Joseph A. Russo MD Companies use?
AI Applyd supports Greenhouse, Lever, Ashby, Workday, iCIMS, SmartRecruiters, LinkedIn Easy Apply, and most other ATS platforms. If we can submit through the platform, we do.
Want AI Applyd to auto-apply to roles like this?
We tailor your resume per posting, fill the forms, and track replies for you.