Customer Service

Full time permanent position with strong focus on customer service and sales in our Studio in Mexico City, Col.Roma.

We are currently looking for an outgoing, highly organized and enthusiastic person with min. 3-5 years experience within a similar role. An individual who can provide key support and help us manage our busy workflow. With excellent written and verbal skills in English.

This is a serious opportunity for someone to progress rapidly with the brand and become part of the young team. This is a position in the administration team, not a design position; although an interest in art/architecture and design is an advantage.

Main responsibilities

managing relationships with retailers, architects and designers

final customer sales service in our showroom

quoting products for clients

answering email and phone requests

processing customer orders, dealing with logistics and shipments

order related paperwork, including quotations and invoices

maintaining relationships with clients by providing support, information and guidance

presenting the collection to clients

conducting after sales calls and emails

attending trade fairs and exhibitions

sales representative when required

preparation of report documents and gathering research

work closely with the production team

What is expected

excellent organization skills and the ability to prioritize

methodical workstyle

Advanced level of spoken and written English

excellent communication and presentation skills in english and spanish

outgoing, dynamic and initiative taking

good problem solving skills

can do attitude and enjoy being part of a small team

good negotiations skills

fluent Spanish and English verbal and written

excellent knowledge of Microsoft Office

passion for lighting, furniture and design

negotiation skills

Tipo de puesto: Tiempo completo, Indefinido

Sueldo: $20,000.00 al mes

Beneficios:

Opción a contrato indefinido