Customer Success Manager

About Doss

DOSS is building an Operations Cloud for the real world.

A modern, AI-native platform for physical product businesses to manage the flow of goods, dollars, and data in real time, across:

Procurement

Inventory

Orders

Fulfillment

Finance

Built to replace spreadsheet chaos and rigid, consultant-heavy ERPs. Fast time-to-value, adaptable as the business evolves.

Through our Adaptive Resource Platform (ARP) and unified operational data model, teams deploy quickly, automate workflows, and make changes without months of re-implementation.

We recently raised a $55M Series B, co-led by Madrona and Premji Invest. Participation from Intuit Ventures, Theory Ventures, General Catalyst, Contrary Capital, and Pathlight VC.

DOSS is trusted by fast-growing operators to run critical operations with speed, control, and confidence.

About The Role

DOSS is seeking a curious, proactive, and technically-leaning Customer Success Manager to join our growing post-sales team. The incumbent will serve as the primary point of contact for customers post-implementation, ensuring they’re fully utilizing and seeing value from DOSS, managing contract renewals, teeing up cross-sells/upsells, and collecting feedback. This role will partner closely with Technical Support Engineering, Implementation (PMO), Product, and Sales.

This role requires a customer-first and team-centric mindset, humility, confidence, and ability to tie software functionality to business impact and goals. The ideal candidate thrives in a fast-paced, autonomous startup environment, readily accepts feedback, and is invigorated by sailing into uncharted waters.

What You'll Do

Own a portfolio of strategic customers supporting onboarding, adoption, and retention efforts

Act as the primary DOSS POC and trusted advisor for operations, supply chain, finance, and executive stakeholders

Run regular business reviews and executive presentations that clearly communicate DOSS’ ROI

Ensure fidelity between a customer’s SOW and their DOSS instance

Work closely with Product to collect customer feedback, informing the product roadmap

Partner closely with Sales on expansion opportunities

Own a renewal target

Qualifications

3+ years as a Customer Success Manager (or similar customer-facing role) at a software or AI company

5+ years of total relevant work experience (e.g., CS, consulting, program management, product, etc.)

Experience working with enterprise or mid-market SaaS customers

Superior presentation and communication skills, and ability to connect with diverse stakeholders

What You'll Get

Competitive salary + meaningful equity

100% Coverage for individuals Premium medical, dental & vision coverage

401(k), immediate eligibility

Lunch in-office 5 days/week (and dinner when needed)

Flexible/unlimited PTO

Commuter (BART/MUNI/CalTrain) and equipment stipends

Wellness & Fitness stipend

Generous parental leave

Relocation assistance available

In-office culture in San Francisco