Scaled Customer Success Manager

Who We Are

Notion is the collaborative AI workspace where teams and agents think together. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work feels faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.

Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, humanity, and building things that last — not just shipping the next feature, but setting a standard for how modern teams (with humans and agents working together) think and execute.

About The Role

Manage a large portfolio of customers in AMER.

Onboard and our customer base through tailored Notion consultations, trainings, and assistant programs.

Design and run at-scale outreach campaigns to key points of contact in order to assist with Notion adoption.

Work cross functionally with sales partners to ensure strong adoption of Notion.

Serve as our in-house product ambassador to up-level our customers’ workflows and help them get the most return of investment from Notion.

Identify and target strategic customers to engage with in order to drive up monthly active users and seat expansion.

Proactively identify customers who aren’t maximizing their opportunity with Notion and reach out to create an action plan to help them achieve success.

Inform and influence our overall growth strategy.

What You'll Achieve

Drive adoption and expansion for a product people love that solves real problems: Some of the worlds largest companies use Notion to run huge teams — but your friends and family can also use it to take notes, display photos, and more. Some non-profits even use it to conserve wildlife!

Help build the foundations of Customer Success at Notion: As an early member of our sales/success team, you'll be instrumental in helping define our sales assisted motions.

Serve as the customer's trusted advisor and product expert: You'll host training, onboarding, and working sessions to educate our customers and dig deep into new use cases of Notion.

Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with product to inform what we do next.

Elevate your skills as we tackle our most impactful challenges: We've achieved more than teams 10x our size in less time — and there's so much more to do and learn.

Skills You'll Need to Bring

3+ years experience at a fast growing software company

You have a track record of success in your current Customer Success or Account Management role

Experience of managing a large volume of accounts

Strong intrinsic motivation to be a top performer and contribute to a team

You have a growth mindset and thrive in the building stage of a nascent team

You’re motivated by seeing others succeed and grow when you partner with them

You’re highly adaptable, easily acclimating to a rapidly changing business and industry

You love getting to know new people and helping them solve their business problems

You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results

Nice to Haves

You've built Customer Success playbooks or processes

You have experience in scaled program management, or building campaigns in Outreach

You have experience using Notion

You are curious about data and insights, and have used Salesforce and Gainsight before

You've been a first or early hire at a fast growing start up before

You've got strong technical chops

Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco and New York, the estimated OTE (On-Target Earnings) range is $110,000 - $165,000 per year.

A Note on AI

You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we’ll make it explicit in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, move faster, and build more creatively.

Equal Opportunity & Accommodations

We hire talented and passionate people from a variety of backgrounds because we want our teams to reflect the wide diversity of our customers. If you’re excited about a role but your experience doesn’t align perfectly with every bullet point listed, we still encourage you to apply.