Deputy Chief Manager – HR Digital Transformation

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Job Description

Deputy Chief Manager – HR Digital TransformationThe Incumbent will play a strategic, consultative, and operational role in driving HR technology excellence, with a strong focus on Workday HCM Application Management Services (AMS) and continuous system optimization. The role requires deep functional expertise in HR processes, hands-on Workday HCM experience, and the ability to act as an internal HRIT consultant—advising HR and business stakeholders on system capabilities, best practices, process improvements, and scalable solutions.

The incumbent will serve as the single point of accountability for Workday AMS, manage relationships with internal stakeholders and external partners, and ensure Workday remains a stable, compliant, and future-ready HR platform aligned with business goals.

KEY STAKEHOLDERS: INTERNAL

HR Partners, HR CoE, GEEC, IT Team

KEY STAKEHOLDERS: EXTERNAL

AMS Partners, Consultants

QUALIFICATION:

MBA / PGDM in Human Resources or equivalent postgraduate qualification

Minimum 10+ years of overall HR experience, Minimum 3+ years of hands-on experience in HCM

Strong understanding of end-to-end HR functional processes

EXPERIENCE:

Proven ability to drive enterprise-wide initiatives, governance, and cross‑functional execution

Excellent communication, analytical, and decision‑making skills with high integrity and ownership

SKILLS AND COMPETENCIES

Governance & Execution: Strong capability in governance, policy oversight, risk management, and disciplined execution

Change & Transformation: Proven ability to lead organizational and digital transformation amidst ambiguity

Stakeholder & Communication Skills: Excellent executive communication, coordination, and stakeholder management

Analytical & Personal Strengths: Strong problem‑solving, decision‑making, integrity, resilience, and ownership mindset

HCM AMS Ownership & Support

Own and govern Application Management Services (AMS) for Workday HCM

Act as the primary escalation point for Workday production issues and support queries

Define and monitor SLAs, KPIs, and support performance with AMS partners

Prioritize, manage, and resolve incidents, service requests, and enhancements

Ensure system stability, data accuracy, and business continuity

HCM Configuration & Enhancements

Lead functional requirement gathering from HR and business stakeholders

Translate requirements into Workday configurations and enhancements

Review and validate solution designs proposed by vendors

Monitor Workday releases and evaluate adoption of new features

Release Management

Lead end‑to‑end Workday release management, including bi‑annual releases, impact assessment, configuration, testing, and production deployment

Drive feature prioritization, opt‑in/opt‑out decisions, and ensure system stability across HCM, Payroll, and integrations

Partner with HR, IT, Payroll, and vendors to ensure risk‑free releases, compliance, and high user adoption

Own release communications, governance, and continuous optimization post‑deployment

Stakeholder & Vendor Relationship Management

Build and maintain strong relationships with internal HR, IT, Finance, and business teams

Serve as the interface between Piramal and Workday AMS / implementation partners

Ensure alignment between business priorities and vendor delivery

Drive accountability, quality, and timely delivery from external partners

Reporting, Analytics & Insights

Develop custom reports and calculated fields in Workday

Ensure consistency and integrity of HR data across modules

Process Improvement & Continuous Optimization

Identify opportunities for automation, simplification, and standardization

Drive continuous improvement of HR processes through HRMS and HR Tech

Maintain functional documentation, SOPs, and knowledge repositories

Support future HR digital transformation initiatives and roadmap execution