Front Desk Agent
About the role
Job Overview As a Front Desk Agent at our hotel, you will be the first point of contact for guests, providing exceptional customer service and creating a welcoming atmosphere.
Duties - Greet guests upon arrival and check them in/out efficiently - Answer phone calls and provide information to guests or transfer calls to appropriate departments - Handle guest inquiries, requests, and complaints promptly and professionally - Process reservations and cancellations accurately - Maintain a clean and organized front desk area
-Assist other departments during downtime - Assist with night audit procedures when required
Experience - Previous experience in hospitality or hotel management is preferred - Proficiency in phone systems and phone etiquette - Strong guest relations skills - Multilingual abilities are a plus for assisting international guests - Bilingual proficiency is advantageous for effective communication with diverse guests
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Ability to Commute:
Canton, OH 44709 (Required)
Ability to Relocate:
Canton, OH 44709: Relocate before starting work (Required)
Work Location: In person
Compensation
This Other role pays $14k-$16k/yr. Within typical range for other roles in United States.
Questions about this role
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