Lead Account Manager - Data Centers
Skills
About the role
The Lead Account Manager for Thermal & Assembly Solutions (TAS) is responsible for driving commercial growth, customer engagement, and account strategy across Datacenter and AI infrastructure customers in the United States.
This role operates within the “3-in-a-box” model , working as the commercial owner and orchestrator of the account, in close partnership with Business Development (BD) and Technical Service / R&D teams to deliver design wins, accelerate qualification, and share of wallet.
The Lead Account Manager ensures a unified customer interface , aligning commercial execution with technology roadmaps and enabling long-term strategic partnerships with hyperscalers, AI platform providers, and ecosystem players.
About Solstice Advanced Materials
Solstice Advanced Materials is a leading global specialty materials company that advances science for smarter outcomes. Solstice offers high-performance solutions that enable critical industries and applications, including refrigerants, semiconductor manufacturing, data center cooling, nuclear power, protective fibers, healthcare packaging and more. Solstice is recognized for developing next-generation materials through some of the industry's most renowned brands such as Solstice®, Genetron®, Aclar®, Spectra®, Fluka™, and Hydranal™. Partnering with over 3,000 customers across more than 120 countries and territories and supported by a robust portfolio of over 5,700 patents, Solstice’s approximately 4,000 employees worldwide drive innovation in materials science. For more information, visit Advanced Materials .
1. Account Ownership & Commercial Leadership
Own full commercial responsibility for assigned Datacenter accounts (e.g., hyperscalers, AI platform companies, ecosystem partners)
Drive revenue growth, pipeline development, and long-term supply agreements
Lead pricing, negotiations, and commercial strategy aligned with TAS growth objectives share of wallet across TIMs, heat spreaders, and advanced packaging solutions
2. 3-in-a-Box Leadership & Orchestration
Act as the Sales lead in the triad (Sales–BD–R&D/TS) with joint accountability for customer success
Coordinate tightly with:
BD : early engagement, roadmap shaping, and architecture influence
TS/R&D : technical credibility, qualification, and issue resolution
Ensure alignment on:
Account priorities and growth roadmap
Program milestones and design-in strategy
Resource allocation and escalation
Serve as the single commercial coordinator ensuring internal alignment and external clarity
3. Customer Engagement & Relationship Management
Build executive-level and working-level relationships across engineering, procurement, and operations
Lead:
Quarterly business reviews (QBRs)
Commercial discussions and contract negotiations
Cross-functional workshops with customers
Maintain a unified and coordinated customer interface across all TAS functions
4. Design-In & Pipeline Growth
Drive early engagement with customers to influence specifications before design freeze
Own pipeline from early engagement design-in qualification production ramp
Improve: Design win rates, pipeline conversion and time-to-qualification
Focus on solution selling , not product selling, particularly in advanced packaging and thermal management for AI/datacenters
5. Cross-Functional Execution
Lead internal coordination across:
Technical Service / Application Engineering
R&D / Product Development
Supply chain, quality, and operations
Remove execution barriers and drive:
Program milestone delivery
Customer commitments
Issue resolution
Translate customer requirements into actionable internal plans
6. Account Planning & Growth Strategy
Co-develop and maintain a Customer Growth Blueprint integrating:
Commercial outlook (Sales)
Market and roadmap alignment (BD)
Technology path (R&D)
Identify:
Next-generation platform opportunities (N+1, N+2)
Expansion areas in AI/datacenter architectures
Ecosystem partnerships (foundry, OSAT, OEM alignment)
Experience
8–12+ years in semiconductor materials, advanced packaging, or thermal management
Proven experience managing strategic accounts in Datacenter / AI ecosystem
Strong track record in:
Complex solution selling
Cross-functional leadership in matrix environments
Driving design wins and long qualification cycles
Technical & Market Knowledge
Understanding of:
Datacenter architectures and AI compute platforms
Advanced packaging (2.5D/3D, chiplets, HBM)
Thermal management challenges in high-power systems
Ability to connect: System-level challenges material/process solutions
Leadership & Soft Skills
Strong influencing skills without direct authority
Ability to operate at both:
Strategic (account roadmap, partnerships)
Tactical (pipeline, execution cadence)
Excellent communication across: Technical Teams and Executive Stakeholders
Location & Travel
United States (preferred: proximity to key customer hubs such as Arizona, Pacific Northwest, or Bay Area proximity optional depending on talent strategy)
Travel: ~30–40% to customer sites and internal teams
PAY RANGE
The annual base salary range for this position is $129,338 - 161,085 in California, New Jersey and Texas. Please note that this salary information serves as a general guideline. Solstice considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
This position is incentive plan eligible.
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. citizen, U.S. permanent resident, or have asylum or refugee status in the U.S.
BENEFITS OF WORKING FOR SOLSTICE ADVANCED MATERIALS
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Solstice Advanced Materials employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.
Compensation
This Customer Success Manager role pays $129k-$161k/yr. Within typical range for customer success manager roles in United States.
Questions about this role
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