CSR/Sales/Marketing (REMOTE)
Skills
About the role
Company Overview
XQ Manufacturing is a custom OEM manufacturing company capable of handling virtually most product types. At XQ Manufacturing, we bring custom product designs to life from prototype development through the entire process, including delivery to door logistics services. At XQ Manufacturing, our focus is on delivering high-quality solutions to our clients while fostering a culture of growth, integrity, and dedication.
We are seeking a motivated, dependable, flexible, and detail-oriented Customer Service & Sales Support Representative to join our remote team. This position is ideal for someone who enjoys helping customers, supporting a sales team, solving problems, and contributing to a growing company. This posistion will be highly related to our golf brand so golf background is a PLUS!
Position Overview
The Customer Service & Sales Support Representative will serve as a primary point of contact for many of our golf industry customers. You will assist with customer inquiries, order processing, sales activities, and account management while ensuring an outstanding customer experience. This role will also be responsible for working collaboratively with our marketing agency.
Success in this role requires strong communication skills, excellent organizational abilities, self-motivation, and the ability to work independently in a remote environment while remaining a collaborative member of the team.
We value accountability, integrity, and continuous improvement. The successful candidate will be someone who pays close attention to details, follows through on commitments, and takes ownership of both successes and mistakes. We believe that challenges are best resolved when they are identified quickly, communicated openly, and addressed proactively.
Responsibilities
Respond to customer inquiries via phone, email, and online channels
Work collaboratively with the sales manager and the marketing agency.
Generate sales and walk with customers through the sales process accurately and efficiently
Track order status and communicate updates to customers
Resolve customer issues and coordinate solutions with internal departments
Maintain customer records and CRM data
Assist with follow-up communications and relationship management
Help identify sales and marketing opportunities
Collaborate with team members on special projects and company initiatives
Provide exceptional service to golf industry customers and partners
Ensure accuracy in order entry, customer communications, and account management
Take ownership of customer issues and work proactively to ensure they are resolved
Qualifications
Previous customer service, inside sales, account support, sales support, or account management experience preferred
Strong written and verbal communication skills
Excellent organizational and time-management abilities
High attention to detail and commitment to accuracy
Comfortable working independently with minimal supervision
Ability to manage multiple priorities in a fast-paced environment
Proficiency with Microsoft Office and web-based business applications
Experience with CRM, ERP, or order management systems is a plus
Golf industry knowledge or interest is a plus, but not required
What We're Looking For
The ideal candidate is:
A self-starter who takes ownership of their work and responsibilities
Highly detail-oriented and committed to accuracy
Reliable, accountable, and dependable
Comfortable acknowledging mistakes, learning from them, and taking responsibility for resolving issues
Hard-working and willing to go the extra mile for customers and teammates
Adaptable and flexible in a growing business environment
Able to prioritize tasks and stay productive without constant supervision
A team player who communicates openly, professionally, and respectfully
Comfortable working remotely and managing their day independently
Focused on delivering an exceptional customer experience
Golf Background is a PLUS!
Why Join Us?
Fully remote position with light travel from time to time
Collaborative and supportive team environment
Growing company with opportunities for professional development
The ability to make a meaningful impact and help shape the customer experience
Pay: $30,000.00 - $40,000.00 per year
Benefits:
Flexible schedule
Paid time off
Work from home
Work Location: Remote
Questions about this role
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