AFM- Technical

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Title Asst Manager – Soft Services

Business unit IFM

Reporting to Manager

Direct Reports

Team consisting of

1. Senior Executive and Executives Soft Services

Duties & Responsibilities

What this job involves –

To provide administrative support to the Facilities Management team at assigned Facilities.

To ensure timely and accurate completion FM reports pertaining to assigned Facilities

Be accessible for escalation of all FM related issues

Oversee the Helpdesk work process

Provide management advice to Helpdesk operators for escalated issues

Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift

Oversee the Mailroom process.

Provide management advice to Helpdesk operators for escalated issues

Oversee the Front Office function

Ensure visitors are promptly attended by the Front Office Executives (FOE)

Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep

Oversee the Housekeeping Services

Overall service delivery assessment of HK vendor.

Coordination meetings with vendor for resolution of service issues

Oversee Cafeteria Services

Ensure that the caterers are maintaining highest standards of hygiene in the services area

Ensure that the quality and quantity of the food supplies are meeting the requirements

When the food supplies run out, escalate the matter to the caterers’ management immediately and make swift alternate arrangements. In such a scenario communicate with the users and provide alternate solutions and appease them

Overall coordination with all service providing vendors.

Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc and initiate immediate rectification actions

Prepare weekly shift rosters for Helpdesk, Front Desk and Mailroom and communicate in advance to the staff and transport division

Energy Management

Monitor and analyze energy consumption across building portfolios using energy management systems and utility data

Identify opportunities for energy reduction through operational improvements, equipment upgrades, and behavioral changes

Develop and track energy performance metrics and key performance indicators (KPIs)

Conduct energy audits and benchmark building performance against industry standards

Sustainability Strategy

Develop and implement sustainability programs aligned with organizational goals and regulatory requirements

Support green building certifications such as LEED, BREEAM, ENERGY STAR, or WELL

Create carbon reduction roadmaps and net-zero strategies

Manage environmental reporting and disclosure requirements

Project Management

Lead capital improvement projects focused on energy efficiency (lighting retrofits, HVAC optimization, renewable energy installations)

Coordinate with engineering teams, vendors, and contractors to implement sustainability initiatives

Prepare business cases and ROI analyses for proposed projects

Manage project budgets, timelines, and stakeholder communications

Compliance and Reporting

Ensure compliance with environmental regulations and building performance standards

Prepare sustainability reports for internal stakeholders and external disclosures

Track progress against sustainability targets and communicate results to leadership

Stay current on evolving regulations such as building performance standards and emissions requirements

Stakeholder Engagement

Educate building occupants and facility teams on sustainability practices

Collaborate with property management, engineering, and operations teams

Interface with clients to understand their sustainability objectives and deliver solutions

Build relationships with utility companies and sustainability technology providers

Performance objectives

Meet or exceed best practice in provision of services through contracts

Establishment and adherence to policies & procedures, compliance deadlines for each of the tasks as advised by the Operation Manager.

Effective management of the team

Effective Vendor Contract Management

Attrition tracking & control measures

Key skills

Overall client satisfaction by achieving SLA targets

Timely resolution of helpdesk complaints

Effective team coordination of direct and vendor staff for efficient service delivery

Well-groomed and presentable all the time.

Good communication Skills.

Proven ability to function effectively as part of a team

Proven ability to initiate and follow through with improvement initiatives

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.