Senior Technical Product Manager

Sr. Technical Product Manager

The Sr. Technical Product Manager for the CIAM Platform is a senior individual contributor responsible for owning and shaping customer identity platform capabilities at an enterprise scale . This role defines product strategy, drives execution, and ensures CIAM capabilities enable secure, scalable, and consistent authentication and authorization experiences across consumer and B2B digital channels.

This position operates with high autonomy and influence , partnering closely with engineering, architecture, security, privacy, and business leaders to translate complex regulatory, technical, and customer requirements into durable platform solutions.

About the Role:

Platform Strategy & Vision

Own the product vision and roadmap for assigned CIAM platform domains, aligned with enterprise identity strategy and business priorities

Define outcomes, success metrics, and value hypotheses for platform capabilities, balancing security, customer experience, scalability, and operational cost

Proactively identify capability gaps, architectural risks, and future‑state opportunities within the CIAM ecosystem

End‑to‑End Product Ownership

Own CIAM platform capabilities from discovery through delivery and into operation , including lifecycle management and deprecation planning

Maintain a strategic, outcome‑oriented backlog that balances new capabilities, technical modernization, regulatory needs, and operational resilience

Make prioritization decisions across competing demands with minimal guidance, clearly articulating trade‑offs to stakeholders

Technical & Architectural Leadership

Partner deeply with CIAM engineering, enterprise architecture, and security teams to co‑design scalable, secure, API‑first solutions

Act as a trusted product voice in architectural discussions , influencing design decisions without direct authority

Ensure platform capabilities align with identity standards, integration patterns, security controls, and end‑to‑end customer journeys

Stakeholder Leadership & Enablement

Serve as a senior point of contact for product, digital, and onboarding teams integrating with CIAM

Translate complex CIAM concepts into clear guidance, usage patterns, and platform contracts

Drive alignment across multiple teams by setting clear expectations, communicating roadmap intent, and managing dependencies at scale

Execution & Delivery Oversight

Lead quarterly and incremental planning for CIAM platform workstreams, sequencing initiatives across multiple teams

Ensure high‑quality delivery through strong backlog hygiene, clear acceptance criteria, and continuous collaboration with delivery teams

Identify and mitigate delivery risks early, escalating with context and solution options when needed

Operational Excellence & Risk Management

Own key operational and reliability metrics for CIAM capabilities, using data to inform product decisions

Partner with operations and support teams on incident response, root cause analysis, and preventative improvements

Support change, incident, and executive communications with clear impact assessments and remediation plans

About you:

Experience

6–10 years of experience as a Product Manager working on complex, technical, or platform products

Demonstrated experience owning shared platforms or services used by multiple downstream teams

Proven ability to work effectively with engineering, architecture, security, and privacy stakeholders

Experience operating in large‑scale, regulated, or enterprise environments

Technical Expertise

Strong working knowledge of APIs, web technologies, distributed systems, and system integrations

Ability to engage deeply in technical discussions, evaluate trade‑offs, and influence architectural outcomes

Experience working with delivery metrics, operational KPIs, and platform health indicators

Education

Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience

Core Competencies

Executive‑level communication skills with the ability to influence without authority

Strategic thinking combined with strong execution discipline

Comfort operating in ambiguity and making decisions with incomplete information

Highly organized, resilient, and effective in managing complex dependencies

Strong sense of ownership and accountability for outcomes, not just outputs

Preferred / Nice‑to‑Have

(Highly recommended for this level)

Direct experience with CIAM / IAM platforms and identity standards (OAuth 2.0, OIDC, SAML, MFA)

Experience with consumer‑scale authentication or high‑availability identity services

Exposure to security, privacy, and regulatory requirements impacting customer identity

Experience modernizing or scaling identity platforms in cloud or hybrid environments

#LI-FZ1

What’s in it For You?

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.