Success Manager

Job Title: Success Manager Position Type: Full-Time, RemoteWorking Hours: Flexible, with client meetings in U.S. time zones

About the Role

We are looking for a Success Manager who has experience operating inside a growing startup environment and can own everything that happens after a client signs. This is not a project management role. You will be fully accountable for client campaigns, results, satisfaction, and retention.

This role requires someone who understands the realities of scaling startups — changing priorities, imperfect systems, fast iteration, and high ownership. You will work closely with the founder, developers, and outreach team to ensure client delivery keeps pace with growth while maintaining strong results and retention.

ResponsibilitiesClient Relationship Ownership

Act as the primary point of contact for 20–30 active clients

Lead client check-ins, manage expectations, and handle ongoing requests

Anticipate risks early and proactively prevent churn

Own client satisfaction, retention, and long-term success

Campaign Performance & Results

Diagnose and resolve underperforming cold email campaigns

Troubleshoot deliverability issues, list quality problems, and low-converting copy

Quality-check campaigns before launch to ensure readiness and performance

Continuously optimize campaigns for measurable outcomes

Processes, Systems & Documentation

Build and refine delivery documentation as the business scales

Create practical playbooks that evolve with a growing startup

Track SLAs, client health metrics, and delivery standards

Cross-Functional Collaboration

Work closely with the development team on technical and infrastructure issues

Coordinate with the outreach team on execution and optimization

Report directly to the founder on client health, risks, and delivery performance

What Makes You a Perfect Fit

You have operated in fast-growing startups where roles are fluid and ownership is high

You take responsibility for outcomes without waiting for perfect processes

You communicate directly and confidently with founders and executives

You are comfortable adapting as the business evolves

You focus on execution, impact, and results

Required Experience & Skills

Experience leading client delivery, operations, or account ownership within a growing startup or early-stage company

Background in cold email agencies, lead generation, or similar high-velocity environments

Hands-on expertise in cold email strategy, copywriting, deliverability, warm-up, and inbox placement

Ability to personally write copy and troubleshoot campaigns when needed

Technical enough to understand APIs, automations, and data flows without relying heavily on engineering

Daily, practical use of AI tools for real operational work

Strong problem-solving skills and comfort working in environments where systems are still being built

Key Metrics for Success (KPIs)

Client retention and churn reduction

Campaign performance and deliverability outcomes

Client satisfaction and relationship health

Delivery consistency and SLA adherence

Overall impact on client results as the company scales

Interview Process

Initial Screening

Interview with Founder

Final Discussion

Offer & Onboarding

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