Success Manager

Success Manager – Remote | Client Success, Cold Email Campaigns & Retention

Position Type: Full-Time, Remote

Working Hours: Flexible, with client meetings in U.S. time zones

About the Role

At Pavago, one of our clients is hiring a Success Manager to own everything that happens after a client signs.

This is not a traditional project management role.

You will be directly responsible for:

Client satisfaction

Campaign performance

Retention and churn prevention

Delivery execution

Ongoing client success

This role is ideal for someone who has operated inside fast-moving startup environments where:

Priorities shift quickly

Systems are still evolving

Ownership is high

Execution matters more than titles

You’ll work closely with:

Founders

Developers

Outreach teams

To ensure campaigns perform, clients stay satisfied, and delivery scales effectively.

If you understand cold email, client operations, startup execution, and proactive account ownership — this role is built for you.

What You’ll OwnClient Relationship Management

Act as the primary point of contact for 20–30 active clients

Lead client calls, check-ins, and ongoing communication

Manage expectations and proactively identify risks

Build strong long-term client relationships

Prevent churn through consistent delivery and communication

Own overall client satisfaction and retention

Campaign Performance & Optimization

Diagnose and improve underperforming cold email campaigns

Troubleshoot:

Deliverability issues

Inbox placement

List quality problems

Low-performing copy

Quality-check campaigns before launch

Continuously optimize campaigns for:

Reply rates

Deliverability

Positive response rates

Client outcomes

Personally step into campaigns when execution support is needed

Processes, Systems & Documentation

Build and improve operational playbooks and documentation

Create scalable processes as the company grows

Track:

Client health

SLAs

Delivery timelines

Campaign performance

Improve operational consistency without slowing execution

Cross-Functional Collaboration

Work closely with developers on technical or infrastructure-related issues

Coordinate with outreach teams to improve campaign performance

Report directly to leadership on:

Client health

Risks

Retention

Operational bottlenecks

Help align delivery execution with company growth goals

What Success Looks Like

Clients remain satisfied and retained long-term

Campaigns perform consistently and improve over time

Deliverability and inbox placement issues are resolved quickly

Communication stays proactive and organized

Delivery systems become more scalable as the company grows

What Makes You a Strong Fit

You’ve worked inside fast-growing startups or agencies

You thrive in environments where ownership is high and systems evolve quickly

You solve problems without waiting for perfect processes

You communicate confidently with founders and executives

You focus on execution, outcomes, and retention

You adapt quickly and handle ambiguity well

Requirements (Must-Have)Experience

Experience leading:

Client success

Account management

Delivery operations

Campaign ownership

Background in:

Cold email agencies

Lead generation companies

Outbound growth environments

Hands-on experience with:

Cold email strategy

Deliverability

Warm-up systems

Inbox placement

Copywriting

Campaign troubleshooting

Core Skills

Ability to personally write and optimize cold email copy

Strong understanding of:

APIs

Automations

Campaign infrastructure

Data flows

Comfortable using AI tools in day-to-day operational work

Strong organizational and problem-solving skills

Comfortable operating in startup environments where systems are still being built

Nice to Have

Experience with:

Instantly

Smartlead

Clay

Apollo

HubSpot

Experience managing high-volume outbound campaigns

Familiarity with:

DNS setup

SPF / DKIM / DMARC

Email infrastructure

Experience scaling client delivery operations in startups or agencies

Tools & Platforms

Cold email platforms (Instantly, Smartlead, etc.)

CRM and outreach systems

AI productivity tools

Campaign analytics and deliverability tools

Slack / Google Workspace / Project management tools

What a Typical Day Looks Like

Review campaign health and client performance

Join client calls and provide updates

Troubleshoot deliverability or campaign issues

Optimize copy, targeting, or infrastructure

Coordinate with developers and outreach teams

Update documentation and operational processes

Monitor client satisfaction and identify retention risks

In short:

You own client outcomes, campaign performance, and retention while helping scale delivery inside a fast-growing startup environment.

Key Metrics (KPIs)

Client retention and churn reduction

Campaign performance improvements

Deliverability and inbox placement health

SLA adherence and operational consistency

Client satisfaction and relationship strength

Overall impact on measurable client outcomes

Why This Role Stands Out

High ownership and direct impact on company growth

Work closely with founders and leadership

Strong exposure to startup operations and scaling

Opportunity to shape systems and processes from the ground up

Fully remote with flexibility and autonomy

Growth path into:

Head of Client Success

Operations Leadership

Growth Operations

Interview Process

Initial Screening

Interview with Founder

Final Discussion

Offer & Onboarding