Account Manager

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model .

Job Description

Key Responsibilities May Include:

Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution, and satisfaction.

Identify growth opportunities and pursue new business leads, increasing revenue through strategic initiatives such as expansion and pricing optimizations.

Collaborate with cross-functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans that support customer growth, cost efficiency, and business ease.

Conduct regular business reviews, manage tenders, and negotiate contracts, ensuring alignment with business goals and customer needs.

Monitor account performance through key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty.

Oversee the annual audit process, ensuring compliance with CHEP’s policies and recovering any outstanding equipment fees.

Lead initiatives aimed at reducing transport costs and improving supply chain efficiency, driving value for customers and optimizing operational processes.

Support the integration of sustainability initiatives with customers, contributing to CHEP’s broader corporate social responsibility objectives.

PLEASE READ BEFORE APPLYING

Fluent level of Italian and English is required.

You have a valid Driver license

Please submit your CV in English

YOUR MISSION

Manage a portfolio of customers to drive business growth, enhance satisfaction, and foster long-term relationships. Implement tailored strategies that align with CHEP’s business objectives, focusing on growth opportunities and delivering value-driven solutions. Serve as the primary customer liaison, ensuring their needs are met and contributing to revenue growth and customer retention.

YOUR GOALS

Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution, and satisfaction.

Identify growth opportunities and pursue new business leads, increasing revenue through strategic initiatives such as expansion and pricing optimizations.

Collaborate with cross-functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans that support customer growth, cost efficiency, and business ease.

Conduct regular business reviews, manage tenders, and negotiate contracts, ensuring alignment with business goals and customer needs.

Monitor account performance through key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty.

Oversee the annual audit process, ensuring compliance with CHEP’s policies and recovering any outstanding equipment fees.

Lead initiatives aimed at reducing transport costs and improving supply chain efficiency, driving value for customers and optimizing operational processes.

Support the integration of sustainability initiatives with customers, contributing to CHEP’s broader corporate social responsibility objectives.

WHAT WE ARE LOOKING FOR

3-5 years experience in a customer facing, field-based role

A business-related degree would be desirable but is not essential

Analytically minded with great attention to detail.

Strong networking, relationship building and inter-personal skills

Excellent commercial negotiation and presentation skills.

Salesforce usage

Familiarity with CHEP’s value proposition

Supply Chain Mapping

Excellent negotiation skills with demonstrable examples of success.

Worked with financial measures and KPIs.

Team player with the ability to work on own initiative.

WHAT WE OFFER

Attractive salary plus annual bonus based on Performance,

Company car

Lunch Voucher

Flexible Working of hybrid model,

Opportunity to take part in the Brambles share programme

Monthly Webinars around Technology, Supply Chain, Mental health, etc.

Get a referral bonus sharing the best Talent around you,

A personal growth plan with a focus on training and coaching, a place for you within an international organization where there is a family business atmosphere

Remote Type

Hybrid Remote

Skills to succeed in the role

Account Management, Adaptability, Building Rapport, Commercial Sustainability, Customer Experience (CX), Customer Partnerships, Data Storytelling, Digital Customer Solutions (Dcs), Empathy, Experimenting, Negotiation, Our Business, Relationship Management, Sales Communications, Taking Ownership, Teamwork, Understand Customers, Value Propositions

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.