Operations Supervisor-Loss Mitigation

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Supervises a small team within an operational function, ensuring day-to-day activities are delivered efficiently and to a high standard. Provides coaching, allocates work, and acts as the first escalation point for team issues.

WHAT YOU'LL DO

Supervises the day-to-day operational activities of skilled, non-exempt and possibly exempt level employees who have responsibility for daily operational tasks in a customarily recognized department or functional area of the organization

Writes and conducts employee performance reviews and provides ongoing performance feedback with management consultation

Makes hiring recommendations

Assists with all personnel management and goal setting for the functional area

Provides regular status updates and reports to Manager

WHAT YOU’LL BRING

Required Education, Experience, Certification/Licensure

Bachelor’s degree or equivalent combination of education and experience

3-5 years of directly related experience

2+ years demonstrated experience in a lead or supervisory role

Knowledge, SKILLS, and Abilities (KSAs)

Successful track record of executing day to day operational responsibilities, along with participating in, developing and completing projects in area of expertise

Able to implement and enforce processes to ensure compliance and quality

Able to establish and maintain effective working relationships at the departmental level

Provides others with reliable information and uses good listening skills

Pay Range: $64,300.00 - $85,700.00 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.