Business Operations Supervisor

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Job Description

As a Business Operations Supervisor for Travel + Leisure this person will be responsible for delivering quality support for our Sales and Marketing processes. This person not only provides exceptional support to all guests and business partners, but also ensures that same level of service is met by their team. This person is responsible for the implementation and adherence to operational processes and procedures, protection of company assets, deployment of new initiatives, and cultivating partnerships with all teams onsite. As part of the Business Operations team, this individual helps support the steps to put the world on vacation and make memories of a lifetime!

How You’ll Shine:

Deliver exceptional and consistent customer service to our guests, business partners, and team

Implement new processes to improve customer service

Protect data when interacting with our guests to ensure they receive the best experience with us

Protect and audit company assets by consistently adhering to our policies and procedures

Ensure your team is up to date on all operational procedures that govern our business

Lead and/or coordinate the training of new hires and new business initiatives

Design and execute daily, weekly, monthly, or quarterly reporting needs while identifying business trends

Consistently leverage your resources (your team, leadership, procedural guides, etc.) to provide quick support to questions as they arise and escalate appropriately to leadership

Help guide your team members to build their personal brands and demonstrate how they can successfully leverage their resources

You will partner with:

Sales and Marketing teams

Human Resources

Resort Operations leadership

What You’ll Bring:

Proficient in Microsoft Suite

Availability to support business throughout weekends and holidays

Experience delivering outstanding customer service

Experience leading teams or influencing others preferred (not required)

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

Wish day paid time to volunteer at an approved organization of your choice

401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)

Legal and identify theft plan

Voluntary income protection benefits

Wellness program (subject to provider availability)

Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.