Warehouse & Logistics Operations Manager

We will be accepting applications through June 28, 2026 or until filled.

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The Gogo Warehouse & Logistics Operations Manager is a hands-on role drives daily logistics execution, carrier relations, and cost-control initiatives. While focused on personal execution, you will provide backup team leadership as operational needs require.

You will manage global customs compliance and cross-border operations across multiple countries, navigate regulatory challenges, oversee tariff classifications, and ensure cost-efficient results across all warehouse workflows, processes, and systems.

COME ON BOARD THE GOGO MATERIALS & LOGISTICS TEAM!

How will you make a difference?

Plan, schedule, and track domestic and international shipments, including LTL, FTL, Airfreight, Rail, and oversized cargo from different departments

Build and maintain strong relationships with carriers, 3PLs, and freight forwarders to manage all freight accounts

Support international customers with Return Merchandise Authorization (RMA) shipments back to Gogo

Ensure full compliance with customs regulations, import/export laws, and tariff requirements

Liaise closely with customs brokers and transport companies to facilitate smooth clearance and proactively resolve border delays, issues, or holds

Resolve any delays or issues during the customs process

Prepare, review, and validate commercial invoices, certificates of origin, customs declarations, and trade documentation

Support the business with international trade guidelines, proper paperwork issuance, service selection, and ACE filings

Review and approve freight, customs brokerage, and warehouse invoices

Oversee the accurate handling, movement, and tracking of all products and materials

Maintain strict inventory integrity and control across all warehouse storage areas

Monitor and optimize warehouse layout, product flow, and space utilization

Manage and maintain international trade data for part numbers within the ERP system, including Schedule B codes, HTS, ECCN, and license types

Direct shipping activities, manage inventory accuracy, and transactions at Forward Stocking Locations

Drive continuous improvement through the identification and elimination of inefficiencies in inventory control, warehouse workflows, transportation processes, procedures, and systems

Implement continuous improvements to optimize operations

Prepare and deliver performance reporting and operational insights to senior leadership

Qualifications

Bachelor’s Degree or equivalent experience in Supply Chain Management, Logistics, Business Administration , or a related field

3+ years of experience in customs compliance, international logistics, or cross-border shipping coordination

Required Skills, Talents, & Experience

Strong working knowledge of import/export regulations, tariff classifications, and trade documentation

Solid background in multimodal freight management , including LTL , FTL , Airfreight , Rail , and oversized shipments

Experience working directly with customs brokers, carriers, authorities, and third-party logistics providers

Strong understanding of inventory management, warehouse operations, shipping, receiving, and tracking Forward Stocking Locations

Proficiency with ERP systems and inventory management software to maintain data integrity

Experience in material handling processes, equipment, safety standards, and materials management (including inventory planning and procurement tracking ) is considered a strong asset

Preferred Skills, Talents, & Experience

Highly organized individual with extreme attention to detail

Excellent communication and interpersonal skills, with the ability to manage multiple tasks simultaneously

Proven ability to troubleshoot and resolve logistics issues quickly and efficiently

Equal Pay Disclosure(s)

Base Pay :

84,000.00 - 105,000.00 USD Annual

Target Annual Short-Term Incentive :

Bonus Plan at 10% (% of Annualized Base Pay)

Eligible for Incentive Stock Program :

Yes

Benefits :

Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee’s needs. We offer an immediate vesting 401k plan, paid time off and volunteer time off. Employees have the option to participate in an Employee Stock Purchase Plan. Visit the Careers page on our website for more information at www.gogoair.com/careers .

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Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability.