Account Coordinator Maintenance

ACCOUNT COORDINATOR

WHO WE ARE

We’re Global Facility Management and Construction, an innovative and groundbreaking organization launched initially out of a studio apartment in 2004, now grown and expanded to a staff of 160 tasked with building and managing some of the most interesting and innovative properties throughout the continent.

We’re looking to build the best team in the biz, and we’re actively seeking high performing, highly engaged teammates with an entrepreneurial spirit and a good sense of humor who can’t resist a challenge.

We strive every day to build an inclusive, equitable, dynamic, and engaging culture. We offer a rich and full suite of benefits and perks, from paid holidays and awesome team building activities to summer barbeques and celebrations, and of course, our employee appreciation program. As far as traditional benefits, we offer excellent health and dental coverage, life insurance and 401k, and a compelling PTO program.

Think you’ve got what it takes? Join our dynamic and engaged team today!

ACCOUNT COORDINATOR -

What You’ll Do – Position Summary:

On a daily basis, you will be responsible for work order dispatching & follow-ups. You will dispatch, coordinate, schedule, and manage client work orders while also communicating with vendors on services needing rendered. This position will work alongside Account Managers to ensure service and completion of work orders is to the client’s standard. There may be times when you will be handling work below or above your position based on your individual abilities. Often you will float between teams as needed to help with business needs. This person will work with a sense of urgency to handle follow-ups timely and escalate as needed.

Responsibilities:

Process customer request for facility services according to establish department policies and procedures.

Receive and dispatch all new demand tickets for your client.

Make sure all 3rd party websites are kept up to date.

Follow up on jobs that are assigned to you that are moving accordingly.

Confirms satisfactory completion of required services.

Maintain recurring jobs assigned to you and distribute them to the AR (Account Representative) as needed.

Follow up on the jobs that you distributed to the AR (Account Representative) to confirm jobs are moving accordingly.

Manage the Maintenance email box and handle the emails for your client.

Answer the phone in the maintenance queue.

Provide timely feedback to Account Manager regarding service failures or customer concerns.

Partner with vendors to meet and exceed customer’s service expectations.

As directed by Account Manager, may interface with client’s Corporate Facility Department.

Perform other related duties assigned to include working weeknights and weekends.

Provided administrative support, i.e. (Faxes, assist with Bids & quotes, input orders as require)

Maintain databases.

Negotiate vendor’s quotes and proposals.

Process high volume of data and calls

Skills & Experience:

One year of experience working in a fast-paced office environment.

Time management: The ability to meet deadlines prioritizes, organize, and manage multiple projects.

Work well independently and as a team member in a fast-paced office.

Ability to exercise flexibility, initiative, and good judgment.

Attention to detail.

Strong customer orientation and communication skills.

Proficient understanding using Excel, Outlook, and Internet research tools.

Experience with heavy phone queue.

Bilingual a plus

High School/College experience or related industry experience a plus.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or stored materials throughout the workday. Proper lifting techniques required. May include lifting up to 25 pounds for files, computer printouts on occasion.