Account Representative
About the role
Account Management Representative
Job Responsibilities
Learn Federal Motor Carrier Safety Association (FMCSA) regulations.
Interact with clients by answering phone calls promptly, responding to emails within a timely manner.
Advise trucking companies on safety regulations.
Log detailed notes into company software as they are completed.
Make daily inbound and outbound calls.
Get to know clients and company issues.
Provide customers with updates when needed.
Update and maintain electronic customer records including contact details, issues, and resolutions.
Develop and maintain strong relationships with existing clients
Manage multiple trucking accounts.
Analyze progress and set goals to improve client satisfaction.
Participate in regular staff meetings, trainings, and report on any customer issues.
Resolve complaints and customer problems in an efficient and friendly manner.
Job Skills & Qualifications
Required:
Ability to work in office (this is not a remote position)
High school diploma or equivalent
Ability to comfortably sit for long periods of time
Attention to detail
Strong interpersonal skills
Strong organizational skills
Computer proficiency
Problem-solving ability
Ability to resolve conflict and de-escalate customer issues
Previous customer service experience
Job Type: Full-time
Salary: $18.00 - $20.00 per hour
Benefits:
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Ability to commute/relocate:
Libertyville, IL 60048: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Ability to Commute:
Libertyville, IL 60048 (Required)
Ability to Relocate:
Libertyville, IL 60048: Relocate before starting work (Required)
Work Location: In person
Compensation
This Other role pays $18k-$20k/yr. Within typical range for other roles in United States.
Questions about this role
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