Operations Manager

Operations Manager (Hybrid)

Position Summary

We are seeking an experienced Operations Manager to join our growing ABA organization. Reporting directly to the Director of Operations, this role is responsible for overseeing payroll administration, compliance monitoring, operational auditing, and administrative team support across multiple service locations.

The ideal candidate is highly organized, detail-oriented, and experienced in managing payroll processes, ensuring regulatory compliance, and supervising administrative staff in a fast-paced healthcare or behavioral health environment.

Key Responsibilities

Payroll & Workforce Management

Oversee and audit bi-weekly payroll for clinical and administrative employees

Review timesheets, attendance records, mileage submissions, and scheduling discrepancies

Ensure payroll accuracy and compliance with applicable labor laws and company policies

Partner with HR regarding employee onboarding, status changes, leaves of absence, and terminations

Respond to payroll-related inquiries and resolve discrepancies in a timely manner

Compliance & Operational Auditing

Monitor employee credentialing requirements, including certifications, trainings, and compliance documentation

Conduct routine audits of payroll, scheduling, and operational records

Ensure compliance with company policies, payer requirements, and state regulations

Identify operational risks and collaborate with Human Resources.

Maintain organized records and support internal and external audits

Leadership & Operations Support

Supervise and support administrative team members

Collaborate with clinical, scheduling, and leadership teams to improve operational efficiency

Track and report key performance indicators related to payroll, attendance, staffing, and compliance

Assist with implementation of operational processes and workflow improvements

Support organizational growth and multi-site operations as needed

Qualifications

Bachelor's degree preferred in Business Administration, Healthcare Administration, Human Resources, or a related field

Minimum 2 years of experience in operations management, payroll administration, compliance, or healthcare administration

Experience in ABA, behavioral health, or healthcare strongly preferred

Prior supervisory or team leadership experience required

Strong understanding of payroll systems, labor law compliance, and operational auditing

Proficiency in Microsoft Excel and Google Workspace

Excellent organizational, analytical, and communication skills

Ability to manage confidential information with professionalism and discretion

Schedule & Work Environment

Full-Time, Hybrid Position

Monday–Friday

Occasional travel between service locations may be required

Compensation

$70,000–$75,000 annually, depending on experience

Benefits package available, including PTO, healthcare benefits.

Join us as an Operations Manager to lead with energy, inspire your team, and elevate the shopping experience for our customers. Your leadership will be instrumental in driving store success through strategic management and exceptional service delivery.

We value proactive individuals ready to make a positive impact every day!

Pay: $70,000.00 - $75,000.00 per year

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Work Location: Hybrid remote in Tustin, CA 92782