Junior Customer Success Specialist

PIX4D is looking for a Junior Customer Success Specialist to join our APAC sales team in Tokyo, Japan.

This role requires you to become an expert on our PIX4D products and provide technical support to customers and partners. You will be able to solve related issues with data acquisition, processing and post-processing. The ideal candidate has a background in geomatics/photogrammetry, excellent communication and people skills, as well as an interest and desire to evolve in a fast-growing technology company.

Responsibilities

Master PIX4D’s products and solutions and stay up to date on improvements

Provide client support and resolve technical issues via a wide range of communication channels, including a ticketing system

Encourage seamless communication between the development team and the end-user by sharing customer experiences and staying up to date with the state of the product’s development

Provide training (online and in person)

Help with product and documentation translations

Work closely with other Support experts in Berlin, Denver, Lausanne, Madrid, Shanghai, Tokyo

Propose and implement initiatives that improve the customer experience and help the team scale up

Requirements

Proven experience and knowledge in the field of geomatics / photogrammetry / mapping or similar

Customer-oriented, empathetic, and caring about solving user problems

Experience with PIX4D products is a strong advantage

Knowledge of drones/drone mapping is a strong advantage

Experience with radiometry, multispectral and thermal imagery is an advantage

Knowledge of HTML, Python or other programming language is an advantage

Experience with Support is an advantage

Proficient English and Japanese language skills required; Korean, Chinese or other language is a strong advantage

Independent and well-organized team player

Flexible and open-minded attitude and ability to feel at home in a fast-paced and growing international environment

Legally authorised to work in Japan required

Benefits

Exciting work with cutting-edge technology and in an international company.

Well-located office 10 min walk from Shibuya station. Convenient location with a lot of interesting options for lunch.

Flexible working hours and remote work possibility.

Learning and professional development opportunities.

Employee Assistance Program.

Company Social Events.

Engage in projects that involve other team members around the world.

Working environment

PIX4D is a unique, fun, and intellectually stimulating company where you can grow and excel in your field. Our environment is authentic and multicultural, a place where we respect and learn from each other in the pursuit of being the best at what we do. Get more information here.

Company

PIX4D is a developer of cutting-edge software that converts images taken by hand, drone, or plane into survey-grade accurate and georeferenced 2D mosaics, 3D models and point clouds. Founded in 2011, Pix4D is rapidly expanding from its headquarters in Lausanne, Switzerland, to offices in Denver, San Francisco, Berlin, Tokyo and Madrid.

PIX4D technology enables lightweight civilian drones to become mapping and surveying tools for 3D reconstruction of any changing environment. It forms the base of many cloud-processing solutions and is used by thousands of professionals worldwide on desktop (Windows, OS X, Linux) mobile (iOS and Android) and cloud environments.

Additional information

All our candidate applications are screened by humans and not an AI recruiter.

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