Logistics Manager (eCommerce)

Join Luzern eCommerce: Powering the World’s Most Ambitious Brands

Step into the world of limitless possibilities with Luzern eCommerce, where we’ve been redefining online retail since 2003. We partner with global icons like On Running, Nestlé, Panasonic, Reebok, Stokke, Ultrahuman, Next, Twinning's, Bondi Sands and Philips to accelerate growth, maximise margins, and deliver exceptional customer experiences across Amazon, top marketplaces, branded webstores, and social platforms.

Backed by significant investment, we’re on a mission to dominate the global eCommerce space. With our award-winning team, cutting-edge AI-enabled Channel Optimizer platform, and bold strategies, we’re not just keeping up with the future of retail—we’re creating it.

Be part of one of the fastest-growing tech sectors, where you’ll innovate, collaborate, and thrive in a business that values your individuality and ambition. Join Luzern eCommerce and be part of the next big chapter in retail history!

Tasks

The eCommerce Logistics Solutions Specialist is responsible for planning, coordinating, and optimizing logistics operations to support a fast-paced eCommerce environment. This includes overseeing warehousing, transportation, 3PL partnerships, returns management, and last-mile delivery. The role ensures efficient and customer-centric fulfilment operations that support scalable business growth and meet evolving consumer expectations.

Key Responsibilities:

eCommerce Logistics Operations

Manage daily logistics functions including inbound shipments, order fulfilment, outbound shipping, and reverse logistics.

Ensure fast, accurate, and cost-effective delivery solutions across direct-to-consumer (DTC) channels.

Implement and monitor logistics KPIs including order accuracy, delivery times, and return rates.

3PL and Carrier Management

Oversee relationships with third-party logistics (3PL) partners and shipping carriers to ensure high performance and scalability.

Evaluate and negotiate service contracts and carrier rates to optimize cost and delivery timelines.

Troubleshoot delivery issues and proactively manage service disruptions.

Warehouse & Fulfilment Oversight

Coordinate with warehouse teams or outsourced fulfilment centres to ensure timely and accurate order processing.

Drive inventory accuracy and minimize shrinkage through improved processes and audits.

Implement best practices in warehouse layout, pick/pack operations, and shipping workflows.

Technology & Process Improvement

Utilize WMS, TMS, and eCommerce platforms (e.g., Shopify, Amazon, ERP systems) to streamline logistics operations.

Identify process inefficiencies and recommend technology-based solutions to improve scalability and performance.

Reporting & Analysis

Track and report logistics KPIs to support data-driven decision-making.

Analyse shipping costs, delivery performance, and operational metrics to identify improvement opportunities.

Collaborate with finance, operations, and customer service teams to align logistics with company goals.

Requirements

Qualifications & Experience:

Bachelor’s degree in Logistics, Supply Chain Management, Business, or related field.

5+ years of experience in logistics or supply chain roles, with at least 2 years in eCommerce logistics.

Experience managing 3PL providers, shipping carriers, and order fulfilment in a DTC environment.

Familiarity with logistics software, eCommerce platforms, and warehouse automation tools.

Key Skills & Competencies:

Strong organizational and leadership skills

Effective communication and cross-functional collaboration

Analytical mindset with problem-solving capabilities

Proficiency in WMS, TMS, and Excel.

Customer-focused approach to logistics and fulfilment

Experience using AI Software is preferrable.

Benefits

What We Offer

Competitive Compensation: Attractive salary package with benefits.

Work-Life Balance: Competitive annual leave and flexible working arrangements.

Growth Opportunities: Access to learning and development programs to enhance your skills.

Culture and Environment: A fun, inclusive, and collaborative workplace.

Wellbeing Support: Access to an Employee Assistance Programme (EAP).

Quarterly Social Events: Company-sponsored quarterly social events designed to bring teams together, celebrate success, and strengthen connections across the business.

We are committed to equal opportunities and welcome applications from all suitably qualified candidates. If you require any reasonable adjustments during the recruitment process, please let us know.