Customer Onboarding Representative - Italian Speaker

Ready to scale your career in a high-growth scale up where your results drive real world change?

We’re Sensorfact, Europe’s #1 smart monitoring platform for the industry, on a mission to make industry smarter, cleaner, and more efficient. Every day, our technology helps thousands of manufacturers cut energy waste, reduce costs, and lower carbon emissions through intelligent data insights and automation.

Today, we’ve joined forces with ABB, a global leader in electrification and automation. This partnership has propelled us onto the world stage, enabling us to rapidly and help more businesses optimize their energy efficiency, cut costs, and make a positive impact on the planet.

Apply today and help shape a smarter and more sustainable industry.

About the job

We are looking for an ambitious colleague who gets energy from creating value with our customers! In this position, it is important that, in addition to interacting with customers, you also enjoy being in contact with various departments within Sensorfact, such as Sales, Operations and Consultancy.

The challenge

The Onboarding team is responsible for onboarding our new customers, supporting them remotely with the installation process and ensuring that all of their questions are answered during that process. As an Onboarding specialist, you will help our customers get the most out of our technology and ensure that our customers can experience a high level of service.

What you will do:

Specifically, you will be responsible for the following:

You will take the lead in delivering a best-in-class onboarding experience. This includes identifying key customer needs during a kick-off meeting and ensuring that we can meet them;

Switching between different departments to help the customer is not a problem for you. As the hub of the installation process, you know how to find your way to different departments easily;

As the point of contact for our customers, you manage to find a solution for all questions and technical challenges;

Besides customer contact, you have an eye for spotting up-selling and cross-selling opportunities.

Taking initiative is nothing new for you. As a fast-growing scale-up, you can play a key role in optimising the onboarding process.

Who are you:

Preferably 6+ months relevant work experience (e.g. in previous sales or customer success/support positions), but also suitable for starters/recent graduates

Fluency in Italian & Spanish, at a native or equivalent level and Business-level proficiency in English

You are a problem solver, have a proactive attitude and like to take the initiative

You seek the responsibility and independence that comes with working in a scale-up and you are excited to be part of our growth

Availability of 32-40 hours per week.

Why you will love working here:

Employer pension contributions

NS business card for sustainable commuting

Exciting rewards through our employee referral program

27 vacation days to recharge

Remote work flexibility: Up to 2 months per year (based on performance and manager approval)

Onboarding, buddy system, and mentorship

Team-building activities, including Sales Week, outings, and company getaways

Free Friday lunch and healthy snacks

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