Supervisor - Account Management

Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.

What will you do?

Lead, coach, and develop a team of Account Executives, including performance management, career development, and succession planning

Ensure consistent execution of the Account Executive operating model, including account cadence, risk identification, and proactive client management

Oversee portfolio health by monitoring client satisfaction, service performance, and escalations across assigned accounts

Proactively manage and mitigate client risk, ensuring timely resolution of issues and implementation of sustainable, root-cause solutions

Partner with Sales to support client retention, identify growth opportunities, and participate in prospect engagements as a subject matter expert

Guide team members in developing and executing strategic account plans that align with client goals and industry best practices

Support the development and delivery of executive-level Business Reviews, ensuring clear insights into client performance, costs, compliance, and program utilization

Identify portfolio-level trends and recommend strategic or operational improvements to enhance client outcomes and team efficiency

Lead cross-functional collaboration to resolve client issues and drive continuous improvement initiatives

Manage account transitions and sensitive client communications with professionalism and consistency

Recruit, onboard, and train new team members, ensuring a strong foundation for success

Facilitate team meetings, training sessions, and ongoing knowledge sharing to support capability development

Maintain a strong understanding of industry trends, competitive positioning, and Holman service offerings to support strategic decision-making

Promote a high-performance culture focused on accountability, engagement, and client satisfaction

Perform other duties and special projects as assigned

What are we looking for?

Bachelor’s degree in Business Administration or equivalent experience

Extensive experience in client service within the fleet management industry

Strong knowledge of fleet programs, vehicle manufacturers, and industry best practices

Proven ability to lead, coach, and develop high-performing teams

Strong strategic thinking and critical decision-making skills

Ability to align client needs with organizational capabilities and long-term objectives

Exceptional verbal and written communication skills

Strong presentation and meeting facilitation capabilities

Ability to influence stakeholders at all levels internally and externally

Ability to manage multiple priorities with strong attention to detail and follow-through

Strong problem-solving skills with a focus on proactive, data-informed decision-making

Action-oriented with a strong sense of accountability and ownership

Committed to continuous improvement, both personally and professionally

Dedicated to delivering an exceptional client experience

Outputs:

Consistent execution of the Account Executive operating model across the team

Improved client satisfaction, retention, and overall account health

Reduction in client and internal escalations through proactive management and coaching

Delivery of high-quality, impactful Business Reviews across assigned accounts

Increased Account Executive capability, engagement, and readiness for career progression

Strong team morale driven by recognition, feedback, and a collaborative environment

Identification and implementation of process improvements that enhance efficiency and client outcomes

Effective collaboration with peers and leadership to address challenges and drive innovation

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Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $95,510.00 - $136,100.00 CAD annually for full time employees. The annual compensation range is comprised of base pay earnings.

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

Holman is a proud equal opportunities employer and we are committed to creating a welcoming, inclusive and barrier-free workplace. We are committed to providing accommodations to all applicants throughout the interview process, upon request, in all aspects of the selection process. We employ artificial intelligence (AI) technology as part of our recruitment process to enhance efficiency and objectivity.