Senior HR and Operations Leader

Big Viking Games is looking for a Senior HR & Operations Leader to help build the operational infrastructure that allows the company to scale effectively.

Reporting directly to the COO, this role sits at the intersection of People, Operations, Systems, and Business Execution.

This is not a traditional HR role.

We are looking for an operator first and an HR professional second.

You will work closely with leadership to identify operational friction, improve visibility, implement scalable processes, coach managers, and strengthen organizational accountability. You'll be expected to move comfortably between people challenges, operational systems, workflow design, reporting, and process improvement.

The ideal candidate thinks like a business operator, understands how organizations scale, and enjoys bringing structure to environments that are still evolving.

Requirements

Organizational Operations

Partner directly with the COO to improve organizational effectiveness and operational execution across the business

Identify operational bottlenecks, inefficiencies, and communication gaps, then design practical solutions

Build scalable systems, processes, SOPs, and operating rhythms that improve accountability and visibility

Improve organizational reporting and operational metrics to support decision-making

Help leadership teams move from reactive execution to proactive planning

Leadership Effectiveness & Accountability

Coach managers and leaders on performance management, communication, accountability, and team effectiveness

Support leadership in navigating difficult people situations and organizational challenges

Build frameworks that help managers operate consistently and effectively

Improve organizational clarity around roles, responsibilities, ownership, and decision-making

People Operations

Oversee employee lifecycle processes including onboarding, offboarding, role changes, performance management, and workforce planning

Maintain HR systems, records, policies, and compliance requirements

Partner with Finance on payroll, benefits administration, and employee-related reporting

Ensure operational excellence across all core people processes

Systems, Automation & Modernization

Evaluate, implement, and optimize systems that improve operational efficiency

Introduce automation and AI-assisted workflows where they create meaningful business value

Improve data visibility through dashboards, reporting, and operational metrics

Help establish a modern operational infrastructure capable of supporting future growth

Special Projects

Lead cross-functional operational initiatives on behalf of the COO

Support organizational change initiatives, restructuring efforts, and process redesign projects

Act as a trusted operator capable of driving projects from concept through implementation

WHAT YOU BRING

7+ years of experience in Operations, People Operations, Business Operations, HR Operations, or a related leadership function

Demonstrated experience building systems, workflows, processes, or operational infrastructure from the ground up

Strong business acumen and understanding of how organizations scale

Experience supporting senior leaders and influencing decision-making

Strong operational problem-solving skills with a bias toward action

Excellent judgment when navigating ambiguity and competing priorities

Experience using technology to improve operational effectiveness

Comfortable working in environments where structure is still being built

HIGHLY DESIRABLE

Experience in a technology, gaming, SaaS, startup, or high-growth environment

Experience implementing AI-enabled workflows or operational automation

Experience with HRIS, ERP, project management, reporting, or workflow platforms

Experience building operational dashboards and KPI frameworks

Exposure to organizational design, workforce planning, or business operations

WHO YOU ARE

Calm under pressure

Highly accountable

Operationally minded

Systems-oriented

Practical and low-ego

Comfortable with ambiguity

Naturally curious

Able to simplify complexity

Builder by instinct

Trusted by leaders and teams alike

WHY BIG VIKING GAMES

This role offers a unique opportunity to work directly alongside the COO and have a meaningful impact on how the company operates.

If you enjoy solving problems, building systems, improving organizations, and helping leaders become more effective, this role will provide significant ownership, visibility, and growth.

You will help shape not only the People function, but how the company itself operates.

Benefits

Comprehensive health and wellness benefits

Generous PTO and holidays