Account Manager (Remote - APAC)

At Paymentology, we’re redefining what’s possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard and Visa cards at scale - across more than 60 countries.

Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of shared or dedicated processing instances. It's this global reach and innovation that sets us apart.

We’re looking for an Account Manager to take ownership of client relationships, overseeing performance, retention, and growth across a diverse global portfolio. This role acts as the primary point of contact for clients, ensuring their needs are met efficiently while driving satisfaction and long-term success. You’ll collaborate closely with internal teams, use data-driven insights to guide decision-making, and identify opportunities for upselling and expansion.

If you’re experienced in client relationship management, strategic growth initiatives, and enjoy operating in a fast-paced fintech environment, this is your opportunity to make a meaningful impact across global markets.

What you get to do:

Understand the unique needs and goals of each client

Monitor and analyse client account performance and ensure issues are addressed proactively

Identify opportunities for upselling additional services or features

Act as the primary point of contact for client issues or concerns

Maintain oversight of client Zendesk tickets and escalate as necessary

Coordinate with internal teams to resolve client issues promptly and effectively

Develop and execute annual client success plans aligned to business objectives

Assist with contract renewals and negotiations to drive retention and satisfaction

Use data analytics to assess performance and recommend improvements

Report regularly on KPIs and client health metrics

Advocate for clients internally to influence improvements in products and services

Collaborate with global Account Managers to ensure consistency in client experience

Maintain accurate records of client communications, billing, and contractual obligations

Provide clients with resources and training to maximise service value

Communicate regularly with clients via calls, emails, and on-site visits where applicable

Requirements

What it takes to succeed:

5–7 years of experience in account management, sales, or customer success supporting enterprise-level clients in fintech or SaaS companies

Knowledge of the cards and payments industry, particularly issuing

Strong sense of urgency and responsiveness to client needs

Ability to grasp new technologies and a keen interest in fintech and payment innovation

Time management and multitasking skills to manage multiple clients across time zones

Resilient mindset with the ability to work under pressure and focus on successful outcomes

Excellent analytical and data interpretation skills

Strong negotiation and communication skills, both written and verbal

Attention to detail and a customer-centric approach

Fluency in Mandarin / Cantonese and English

What you can look forward to:

At Paymentology, it’s not just about building great payment technology, it’s about building a company where people feel they belong and their work matters. You’ll be part of a diverse, global team that’s genuinely committed to making a positive impact through what we do. Whether you’re working across time zones or getting involved in initiatives that support local communities, you’ll find real purpose in your work - and the freedom to grow in a supportive, forward-thinking environment.

At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a diverse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale.

Paymentology will never request any form of payment from applicants at any stage of our recruitment process, including for applications, interviews, training or job placements. If anyone asks you for money while claiming to act on behalf of Paymentology, please treat this as fraudulent and do not make any payment. All legitimate Paymentology vacancies are advertised via our official careers page , and our recruitment emails are sent only from official Paymentology domains.