Senior Project & Program Manager (Sales Lifecyle - Software) - Hybrid (USA) R0056482

Senior Project & Program Manager (Sales Lifecyle - Software) - Hybrid (USA) R0056482 | CPESG | WK Audit & Assurance/WK Financial Services, Inc

About the Role:

The Senior Project & Program Manager (Sales Lifecyle - Software) is responsible for guiding assigned projects through the customer onboarding and post-sales lifecycle to successful close. This role operates with limited direction, exercising significant autonomy in determining objectives, approaches, and execution plans. The position is highly collaborative, partnering closely with clients, internal stakeholders, vendors, and cross-functional teams—including the PS team—to ensure projects advance efficiently and high-quality solutions and services are delivered, while maintaining customer satisfaction.

Hybrid: Eight days a month we come together in the closest office (USA) within 50 miles to experience the value of connecting with colleagues. You will report to the Associate Director, Consulting and work under the leadership of the VP, Global Business Operations & Customer Success CP & ESG Audit. This role is a part of WK Audit & Assurance/WK Financial Services, Inc | Wolters Kluwer. Please view the site office location directory for potential office preferences nationwide. | https://bit.ly/Find_A_WK_Office | #LI-Hybrid

Division/BU About Us: https://www.wolterskluwer.com/en/about-us/organization | https://www.linkedin.com/company/wolters-kluwer/

Must be legally authorized to work in the United States without employer sponsorship, now or in the future

Required Job Qualifications (3+yr minimum in Title/Role + 3yr in Tech/Software Industry with External Client Facing Experience):

Project Scheduling: Develop and manage detailed schedules.

Documentation Excellence: Maintain comprehensive documentation.

Effective Communication: Facilitate open and clear communication.

Budget Management: Track and report on project milestones.

Stakeholder Coordination: Maintain effective stakeholder relationships.

Project Tools Proficiency: Skilled with project management software.

Risk Assessment: Conduct assessments and implement plans.

Change Implementation: Manage scope and implement changes.

Responsibilities:

Lead projects from initial concept through final implementation, including planning, execution, monitoring, and close-out.

Develop and manage detailed project plans, schedules, estimates, resource plans, and status reporting.

Establish and apply project standards, best practices, procedures, and quality metrics.

Set, manage, and communicate customer expectations throughout the project lifecycle.

Ensure deliverables meet quality standards and internal policy requirements.

Coordinate partner and vendor activities and deliverables.

Provide technical and analytical guidance to project teams as needed.

Monitor scope, schedule, cost, quality, risks, and issues, escalating when appropriate.

Manage project budgets and perform revenue, margin, and utilization analysis.

Communicate status, risks, and outcomes to sponsors and stakeholders.

Drive continuous improvement in delivery models and execution.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. https://www.wolterskluwerbenefitsguide.com/welcome/