Senior Customer Success Manager

About Us

Limits Express is a fast growing e-commerce and logistics company that helps businesses scale their online sales across multiple marketplaces. We manage client operations, fulfillment, customer support, inventory, and marketplace growth strategies for businesses across the United States.

We are not a large corporate company with layers of management and endless meetings. We are a growing team looking for highly motivated individuals who want the opportunity to grow with the company and advance into leadership positions as we continue expanding.

This role is ideal for someone who enjoys working directly with clients, solving problems, staying organized, and taking ownership of their work. Top performers will have opportunities for increased compensation, fast pay increases, leadership responsibilities, and long-term career growth.

Position Overview

We are seeking a Senior Customer Success Manager to serve as a primary point of contact for our clients. This individual will be responsible for maintaining strong client relationships, proactively communicating with clients, helping resolve issues, and ensuring a positive overall customer experience.

This is not a traditional customer service position. We are looking for someone who can think critically, solve problems, manage multiple priorities, and build strong relationships with clients.

The ideal candidate is organized, professional, dependable, and comfortable working in a fast-paced environment where no two days are exactly the same.

Responsibilities

Serve as a primary point of contact for clients

Provide proactive updates and ongoing communication

Handle client questions, concerns, and escalations

Assist with onboarding new clients

Follow up on documentation and account setup requirements

Coordinate with internal teams to ensure client needs are addressed

Manage client records and maintain accurate data

Assist with invoicing and payment follow-ups

Build long-term relationships with clients and improve client retention

Identify opportunities to improve processes and customer experience

Help ensure clients receive timely updates and support

Qualifications

Strong communication and relationship-building skills

Excellent organizational skills and attention to detail

Ability to manage multiple tasks simultaneously

Strong problem-solving abilities

Comfortable working independently

Professional and positive attitude

Experience in customer success, account management, client services, operations, or related roles preferred

Experience with CRM systems is a plus

What We Offer

Competitive compensation

Performance-based pay increases

Growth opportunities within a rapidly expanding company

Direct access to company leadership

Opportunity to help shape processes and operations

Fast-paced and entrepreneurial work environment

Long-term career advancement opportunities

We are looking for individuals who want more than just a job. We are looking for team members who want to grow with a company, take ownership of their role, and help build something meaningful.

Pay: $72,800.00 - $104,000.00 per year

Benefits:

Paid time off

Work Location: In person