Account Manager

True Path Sourcing (TPS)

Position Title

Account Manager

Department

Sales and Account Management

Reports To

Director of Account Management

Location

Grapevine, TX (On Site) Non Hybrid Role

Travel Requirement

Up to 25%

Position Summary

True Path Sourcing (TPS) is seeking an experienced and client-focused Account Manager to serve as a strategic partner for our employer groups, brokers, consultants, and healthcare partners. The Account Manager will be responsible for maintaining and growing client relationships, ensuring successful program implementation, driving client satisfaction, and identifying opportunities to the value TPS delivers through pharmacy cost-containment solutions, international sourcing programs, GLP-1 management solutions, and member advocacy services.

The ideal candidate will possess a strong understanding of the Pharmacy Benefit Management (PBM) industry and have a proven track record of managing complex client relationships in a fast-paced healthcare environment.

Required Qualifications (Must Have)Education

Bachelor's Degree required in Business Administration, Healthcare Administration, Marketing, Communications, or related field.

Experience

5-7 years of experience within a Pharmacy Benefit Management (PBM) environment required.

Minimum of 3 years of direct client-facing account management experience.

Experience managing employer groups, health plans, consultants, brokers, or healthcare clients.

Demonstrated knowledge of pharmacy benefits, formulary management, specialty pharmacy, rebate programs, and healthcare cost-containment strategies.

Travel

Ability and willingness to travel up to 25% of the time for client meetings, benefit fairs, conferences, and business development activities.

Key Responsibilities Client Relationship Management

Serve as the primary point of contact for assigned clients.

Develop and maintain strong relationships with key client stakeholders.

Conduct regular business reviews and strategic planning sessions.

Ensure client satisfaction and retention through proactive communication and issue resolution.

Account Growth & Strategy

Identify opportunities to TPS programs and services within existing accounts.

Collaborate with Sales and Executive Leadership on renewal strategies and growth initiatives.

Assist clients in maximizing savings opportunities through TPS solutions.

Implementation & Operational Support

Partner with internal teams to ensure successful client onboarding and program launches.

Coordinate implementation timelines and project deliverables.

Monitor account performance and proactively address operational concerns.

Reporting & Analytics

Present utilization, savings, and performance reports to clients.

Analyze program results and provide strategic recommendations.

Prepare executive-level presentations and quarterly business reviews.

Cross-Functional Collaboration

Work closely with Operations, Client Concierge, Procurement, Clinical, and Executive teams.

Support benefit fairs, open enrollment activities, and client educational events.

Knowledge, Skills & Abilities

Strong knowledge of PBM operations and pharmacy benefit strategies.

Exceptional client relationship management skills.

Excellent presentation and communication abilities.

Strong analytical and problem-solving skills.

Ability to manage multiple priorities and deadlines.

Proficient in Microsoft Office Suite, particularly Excel and PowerPoint.

Experience presenting to executive-level audiences.

Ability to work independently while collaborating effectively across departments.

Preferred Qualifications

Experience supporting self-funded employer groups.

Knowledge of international pharmacy sourcing programs.

Experience with GLP-1 management programs and specialty pharmacy solutions.

Experience working with healthcare consultants and brokers.

CRM experience (Salesforce or similar platform).

Success Metrics

The Account Manager will be evaluated on:

Client retention and satisfaction

Renewal success rates

Account growth and expansion opportunities

Implementation effectiveness

Client engagement and responsiveness

Achievement of departmental goals and KPIs

About True Path Sourcing

True Path Sourcing partners with employers, consultants, and healthcare organizations to deliver innovative pharmacy benefit solutions, international sourcing programs, GLP-1 management strategies, and member advocacy services. Our mission is to reduce healthcare costs while improving access, outcomes, and the overall member experience.

Compensation: Competitive salary plus annual bonus opportunity based on performance.

Benefits: Comprehensive health benefits, paid time off, and a collaborative culture focused on innovation and client success.

Pay: $65,000.00 - $80,000.00 per year

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Work Location: In person