Sales and Operations Manager

Medical Spa Manager | Aesthetic Business Leader

Job Summary

Transform Lives at 4Ever Young!

Position Overview

We are seeking a highly motivated, sales-driven, and results-oriented Aesthetic Med Spa Coordinator who is passionate about aesthetics, wellness, and patient experience. This individual will play a key role in driving revenue growth, increasing brand awareness, attracting new patients, and creating an exceptional experience from the first interaction through treatment completion.

The ideal candidate is energetic, professional, confident in sales conversations, and skilled at building relationships both in-person and through community engagement. They are proactive, organized, and constantly looking for opportunities to grow the practice and strengthen the brand.

Key ResponsibilitiesPatient Experience & Sales

Deliver exceptional customer service and create a welcoming environment for all patients.

Identify patient needs and recommend appropriate treatment plans that align with their goals.

Follow up with leads, inquiries, consultations, and inactive patients to maximize conversion and retention.

Maintain detailed patient records and document all sales and communication activities.

Brand Awareness & Marketing

Actively promote the med spa within the local community through networking events, partnerships, and outreach initiatives.

Identify opportunities to increase visibility and attract new patients.

Assist with social media content creation, patient testimonials, event promotion, and online engagement.

Coordinate and support in-house events, open houses, workshops, and promotional campaigns.

Encourage patient reviews, referrals, and social media engagement to strengthen the practice's online presence.

Represent the brand professionally at all times and serve as a brand ambassador.

Business Development

Develop strategies to increase patient acquisition, retention, and overall revenue.

Monitor and track lead conversion metrics and sales performance.

Collaborate with management to identify new growth opportunities and marketing initiatives.

Build relationships with local businesses, influencers, fitness centers, and community organizations to referral networks.

Assist in executing seasonal promotions, membership campaigns, and special events.

Front Desk & Operations

Manage appointment scheduling and provider calendars.

Handle incoming calls, texts, emails, and online inquiries promptly and professionally.

Support daily operations, including opening and closing procedures.

Maintain a clean, organized, and professional reception area.

Ensure compliance with company policies and patient confidentiality standards.

Qualifications

4+ years of experience in aesthetics, med spa, cosmetic, wellness, luxury retail, hospitality, or sales environments.

Proven track record of meeting or exceeding sales goals.

Strong communication, interpersonal, and relationship-building skills.

Experience with CRM systems, patient management software, and social media platforms preferred.

Ability to multitask in a fast-paced environment while maintaining attention to detail.

Self-motivated, proactive, and solution-oriented.

Professional appearance and demeanor consistent with a luxury aesthetic brand.

Desired Traits

Sales-minded with a passion for helping patients achieve their goals.

Highly driven, competitive, and results-oriented.

Creative thinker with strong marketing instincts.

Confident networking and community engagement skills.

Strong business acumen and understanding of patient conversion strategies.

Positive attitude, coachable mindset, and team-player mentality.

Passion for aesthetics, wellness, beauty, and personal growth.

Performance Expectations

Meet or exceed monthly sales and membership goals.

Increase patient retention and referral rates.

Generate new patient leads through community outreach and marketing initiatives.

Contribute to measurable growth in brand awareness and social media engagement.

Maintain outstanding patient satisfaction and service standards.

Compensation: Base Salary + Performance Bonuses + Commission Opportunities

This role is ideal for someone who thrives on building relationships, driving sales, growing a brand, and making a meaningful impact on the success of a rapidly growing aesthetic medical practice.

Job Types: Full-time, Part-time

Pay: From $25.00 per hour

Shift:

8 hour shift

Application Question(s):

Have you worked in Medspa with knowledge of various Skin services including fillers?

Do you have experience with partnering/collaborating with other business in order to increase community outreach ?

can you sell?

Work Location: In person