Operations Manager/Dispatcher

About Us:

Company Overview

Foundation Building Materials (FBM) is a leading construction materials distribution company serving the commercial and residential construction markets across United States and Canada. In conjunction with Unified Door & Hardware Group (UDHG), a premier provider of commercial door, frame, and hardware solutions, FBM supports a broad range of construction and architectural projects nationwide.

Together, FBM and UDHG’s 8,000+ Team Members are committed to operational excellence, innovation, and employee development. By combining scale, specialty expertise, and a customer-first mindset, we deliver high-quality products and services to contractors, builders, and project teams across diverse markets. As the organization continues to grow and evolve following the recent acquisition by Lowe’s, we are investing in strong, forward-thinking talent to support our long-term success.

Overview:

Position Overview

At Foundation Building Materials (FBM), the Operations & Dispatch Manager plays a critical role in ensuring smooth, efficient, and safe branch operations. This hybrid leadership role combines key responsibilities of branch operations management with hands-on dispatch and logistics oversight to maximize service quality, profitability, and daily workflow efficiency. If you're a hands-on leader who thrives in a fast-paced environment, this is your opportunity to grow with a company that values hard work and dedication.

Responsibilities and Qualifications:

Key Responsibilities

Operations & Efficiency Management

Direct and coordinate overall operations to ensure maximum efficiency and cost-effectiveness

Plan, develop, and implement operational policies across warehousing, transportation, and customer service

Design and manage a central dispatch system to improve logistics and workflow

Implement operational changes and continuous improvement initiatives

Monitor and manage operating budgets for warehouse, manufacturing, and transportation functions

Dispatching & Logistics Coordination

Schedule and dispatch delivery crews in a safe and efficient manner to maximize productivity and profitability

Maintain accurate communication of all delivery orders with warehouse and delivery teams

Utilize and maintain DOT-compliant dispatch systems

Confirm addresses, materials, stocking conditions, and delivery requirements prior to dispatch

Provide direction to drivers when logistical or customer service issues arise

Manage material accuracy and verification for each delivery while monitoring labor cost efficiency

Customer Relations & Communication

Maintain communication with customers before, during, and after deliveries

Develop and maintain strong relationships with new and existing customers

Communicate delivery status updates to customers, sales teams, and management

Escalate customer or delivery concerns to the Branch Manager as needed

Technology & Reporting

Leverage technology to improve operational efficiency and dispatch accuracy

Maintain proficiency with Microsoft Office and internal dispatch systems

Support implementation of new tools to enhance delivery accuracy and service quality

Compliance, Facility & Resource Management

Ensure trucking operations comply with DOT requirements

Follow OSHA regulations and company safety standards

Oversee warehouse conditions, equipment, cleanliness, and storage efficiency

Coordinate with purchasing and receiving teams to ensure accurate and timely material arrivals

Maintain communication with vendors regarding missing materials, backorders, or delivery challenges

Maintain confidentiality of pricing, customer data, financial reports, and proprietary methods

Additional Responsibilities & Miscellaneous

Perform other duties as assigned to support branch and corporate objectives

Qualifications

Building materials product knowledge strongly preferred

Bachelor’s degree in Management or a related field, or equivalent experience

Minimum of 2+ years of management or leadership experience

Strong written and verbal communication skills; bilingual (Spanish) preferred

Strong computer and data-entry skills

Ability to read maps and provide clear driving directions

Strong organizational skills and ability to manage fast-paced scheduling demands

Demonstrated leadership abilities with a proactive mindset

Effective interpersonal skills with customers, peers, and drivers

Ability to work independently with limited oversight

Compensation and Benefits:

Reports To

Branch Manager

Compensation

The listed pay range reflects the expected base rate for this position. Within the range, individual pay may vary based on experience, qualifications, and work location within state. This is a full-time position with competitive pay and benefits.

Benefits

At FBM, we’re committed to supporting our employees both personally and professionally. We offer a comprehensive and competitive benefits package designed to help you thrive inside and outside of work. Our excellent package includes:

Medical, Dental and Vision plans with leading national providers

Health Savings Account (HSA) / Flexible Spending Account (FSA)

Company Provided Basic Life and Accident Death & Dismemberment (AD&D)

Voluntary Life and Accidental Death & Dismemberment (AD&D)

Critical illness, Hospital Indemnity, Accident Coverage

Legal Insurance Plan

Paid Time Off (PTO) & Paid Company Holidays

401(k) plan with generous company match

Statements:

In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, we provide reasonable accommodations to qualified individuals with disabilities to help them perform the essential functions of their job. If you need assistance or an accommodation during the application process or while employed, please contact Human Resources at Talent@myfbm.com.

Posting Period

This job will be posted for at least 5 days, starting on the initial post date reflected above.