Cluster Manager

Ready to Join the Backstage Crew?

At Bleckmann, we’ve been delivering on promises since 1862. As a market leader in supply chain management for fashion and lifestyle brands, we keep the show running behind the scenes — from moving boxes to moving data, from pack & ship to IT and HR.

But we’re not just logistics experts. We’re The Backstage Crew — a tight-knit team of 6,500+ people who make fashion and lifestyle brands shine by doing the work that matters most, out of the spotlight but never out of impact.

Whether you're on the warehouse floor or behind a screen, you’ll find:

Strong connections with colleagues who support and celebrate you.

Fast growth in a company that’s expanding across Europe, the US, and Asia.

High energy in a dynamic environment where no two days are the same.

Guided freedom to take initiative, solve problems your way, and grow your career.

We believe in entrepreneurship, expertise, excellence, and engagement — and we live these values every day. From repairing returned goods to reducing waste, we help brands extend product lifecycles with sustainability in mind.

So if you’re ready to roll out the red carpet for our clients — and for each other — we’ve got a spot for you.

Behind the scenes is where the real excitement begins. Ready to join us?

This is a permanent, full-time, daytime position working Monday to Friday, offering a salary ranging from £95,000.00 to £105,000.00 per annum, dependent on skills and experience, plus a car allowance and a bonus.

Tasks and responsibilities:

Responsible for acting as the senior operational and commercial owner for a key client account at cluster level, providing end-to-end leadership, governance and assurance across multiple distribution centres. Accountable for translating strategic objectives into consistent operational delivery, ensuring performance control, effective risk management and strong client confidence across the network. Acting as the primary interface between Site Managers, the Cluster Director and senior stakeholders, providing a clear, data-driven view of account performance while driving alignment across sites and ensuring consistent execution of the operating model.

Account Ownership & Governance

Own overall operational performance, stability, and delivery across the cluster

Ensure consistent execution of operating models, standards, and commitments across all sites

Provide clear, data-driven insight into performance, risks, and recovery actions

Stakeholder Management

Act as the key escalation and leadership interface for senior stakeholders

Build strong relationships through transparency, control, and delivery

Provide regular updates on performance, risks, and opportunities

Operational Performance

Drive performance across safety, service, productivity, cost, quality, and inventory

Challenge site performance and ensure effective recovery plans are in place

Align capacity, labour, systems, and infrastructure with business needs

Risk & Assurance

Identify and manage operational and commercial risks proactively

Ensure issues are resolved at root cause, not just locally

Provide assurance on operational stability and control

Leadership

Lead, coach, and develop Site Managers

Drive consistency, accountability, and collaboration across sites

Build capability and succession within the leadership team

Strategy & Change

Translate strategy into clear, executable plans

Lead transformation and continuous improvement initiatives

Ensure change is delivered consistently and sustainably

Health & Safety & Compliance

Promote a strong Health & Safety culture across the cluster

Ensure full compliance with legal and internal standards

Monitor and manage safety performance and risks

Profile:

Senior operational and commercial leader responsible for multi-site performance and delivery

Accountable for driving consistency, governance, and operational excellence across the cluster

Trusted stakeholder partner, operating as key interface between sites, leadership, and clients

Strong focus on performance management across safety, service, cost, quality, and productivity

Experienced in identifying risks and implementing proactive, structured solutions

Proven ability to lead, coach, and develop high-performing site leadership teams

Skilled in translating strategy into clear, actionable operational plans

Driven by continuous improvement, transformation, and operational optimisation

Strong advocate of Health & Safety, compliance, and best practice standards

Data-driven, commercially aware, and results-focused

Additional information:

We are proud to be an inclusive and diverse organization where we are committed to employee development and recognizing the successes of our teams. We are proud of our accreditations including Healthy Workplaces Leicestershire and we are Disability Confident Committed as part of the Disability Confident Scheme and actively welcome applications from people with disabilities.

If you wish to know more about the role or discuss accommodations within the recruitment and selection process, please contact: Greta.Smirnovaite@bleckmann.com

At Bleckmann, we are guided by our values: We take a parachute and jump (Entrepreneurship), we unpack our knowledge (Expertise), we raise the bar with every box (Excellence), and we spark energy that connects (Engagement).