Account Coordinator (1st Shift)

Position Summary

Account Coordinators work directly with customer representatives to manage orders, exceptions and special requests. They support site leadership to plan and execute daily work with expected levels of productivity, quality and safety. Ensure that people in area of responsibility are positioned and monitored for maximum productivity.

As a key leader the operations lead will support the Business in operating as outlined in the Crescent Way and 3P’s:

Purpose

Process

People

While building on our Culture of:

Doing It Right

Doing It Safe

Doing It Well

Essential Duties and Responsibilities

Safety

Read and understand the Crescent Safety Playbook – Doing It Safe

Ensure Safe and well-maintained work environment and conditions throughout all work spaces, facility and surrounding areas

Actively participate in Safety Committee activities and initiatives and champion and engage all staff and people in cultivating and promoting a Safety-First Culture.

People

Read and understand the Crescent Way

Act as a liaison to shipping/warehouse people ensuring all order requirements are successfully communicated

Maintain a good working relationship with customers by responding to all inquiries/complaints, shipments, inventory counts etc., in a courteous and efficient manner

Positively contribute to a team environment by mutually respecting each other

Ensure all customer touch points and communications are positive

Provide individual performance insights to leadership team for assessments and coaching

Productivity

Manage orders and queue them to pickers/processors

Manage exceptions and problem lots and returns

Maintain customer and Crescent systems

Prepare Requests for Shipment (RFS)

Assist with training all Crescent People on proper policies and procedures.

Ensure that Customer expectations are met on a consistent

Encourage good working conditions and provide positive motivation for all Crescent People

Maintain productivity standards as dictated by department KPIs and goals

Maintain a good knowledge of all Crescent supplies always maintaining proper stock levels

Use of Microsoft Office application to communicate daily task, KPIs, conduct daily business, and all other key reporting indicators

Working with other departments and utilize tools and resources to drive a lean culture

Leading projects to eliminate waste and defects within the department

Quality

Execute quality management of material through controlling customer hardware and proper execution of QEMs.

Ensure proper documentation is kept and maintained of processes and procedure including but not limited to, job aids, work instructions, and non-conformance documents

Utilize account tools and ERP system to act quickly and execute QEM management in a timely manner

Assist with ISO program management

Assist with FOD and parts awareness training

Maintain files for Quality Event Management

Maintain a clean and orderly work area

Inspect all paperwork to identify reason for returns or shipments

If position is focused on quality objectives, respond to quality inquiries, log non-conforming parts, manage NC/Quality cage where applicable

Participate in Quality Sentinel Programs

Inventory Management

Ensure current and accurate inventory control for each account

Complete cycle counts, bin audits, and bin maintenance when requested

Ensure Inventory accuracy goals of account are met

Be able to report out on Inventory metrics and speak to open action items

Customer Value

Respond promptly to client requests via phone or email in a professional, courteous manner

Process shipping document amendments and kit matrices upon request

Maintain on time deliver and/or days in process targets

Perform bin audits and cycle counts on quality escape research.

Process customer quality requests

Process shipping document amendments and kit matrices upon request

Foster Crescent excellence by cultivating teamwork

Effectively communicate directly to customers all aspects of quality issues

Maintain a good working relationship with customers

Data Integrity

Operate with a reporting system/tools ensuring the complete integrity of all data

Financial

Improve organizational efficiency and waste reduction through (CI) Continuous Improvement

Cultural Competencies

Do It Right

Doing what is right for our Customers, doing what is right for our Company and doing what is right for our People. Continually improving the quality of our product and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we will always be a Premier Service Provider.

Do It Safe

Providing a safe environment and supporting our People to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our People’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

Work Environment / Physical Demands

Fast paced environment, requiring adaptability to constant changes in schedules, volumes, staffing and shift requirements

Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch

Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds

Use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment

The ability to read instructions and perform addition, subtraction, multiplication, division and understand percentages.

The ability to manage one’s time effectively, schedule and prioritize tasks in accordance with the demands of the day

Walk on concrete floors for extended periods while in the warehouse pulling and labeling product for shipping

The ability to communicate with facts, and to balance talking with listening

Perform other job-related duties as assigned

Knowledge, Skills, & Capability

The ability to read instructions and perform addition, subtraction, multiplication, division and understand percentages

Self-driven to continually monitor the production line and make the decision necessary to improve the work flow and output

The ability to communicate with facts, to balance talking with listening, to use communication to inspire People to achieve results.

Being self-motivated and motived by achieving set targets while continually seeking out opportunities to eliminate waste. Ability to accept and embrace change

Determining how information fits together and how the information relates to production efficiency

The ability to break a problem down into steps and produce a logical timely solution

The ability to manage one’s time effectively, schedule and prioritize tasks in accordance with the demands of the day

Systems Usage

Customer Systems (CAS, Pack Shop System, Oracle)

Nulogy and QCloud (if required)

Shipping Services (FedEx,UPS, DHL, )

Kronos Self Service

Microsoft Office

Performance Metrics and Trends

Safety

People

Productivity

Quality

Customer Value

Financial

Qualifications

Education & Experience:

1-year customer service/ inventory/ warehouse experience

Highschool or Equivalent

Must be able to write, read, speak and understand English to operate safely and efficiently

Computer literate

Detail oriented

Logical problem solver

Extremely accurate

Basic mathematics

Analytical

Good interpersonal skills

Strong writing and verbal communication skills

Basic to intermediate knowledge of MS Office and comfortable learning new technology systems as needed

Ability to work flexible hours

Preferred Qualifications:

2-year customer service/quality/ warehouse experience

Understand warehouse and quality control methods

intermediate knowledge of MS Office- Excel

Strong detail-oriented and resourceful mindset

Forklift Operator experience

We will know that the Operation Lead is successful if they can:

Responsive and professional support of customer requests

Contribute to a safe and productive department

Deliver a quality product to our customer

Contribute to a predictable business

Identifies areas for improvement, participates in continuous improvement events and provides ideas for reducing waste and defects

Displays the ability to communicate at all levels – up, down and across the business

Promotes the company culture among peers

By completing this application, you are acknowledging the following:

I am at least 18 years of age of older

I can perform the essential functions of this position, with or without accommodation

I am a US Citizen or otherwise authorized to work in the US on an unrestricted basis

Pay Range

$18.50 - $18.50 USD