Customer Success Manager

The Company

EXADS is an international software start up specialising in ad tech. In business since 2013, EXADS is a self sufficient, well funded and privately owned company with offices in Dublin and Porto. We are part of a wider group called EXOGROUP which is headquartered in Barcelona and has an office in Valencia, made up of 200+ talents.

At EXADS, we actively develop and maintain our own proprietary ad-serving technology

platform and custom-built infrastructure enabling us to innovate and deploy new features and functionality quickly in a fast-moving and demanding industry. We are revolutionising the online ad-serving industry for advertisers, publishers and networks alike.

Responsibilities:

Advocate and main point of contact for EXADS SaaS products with external clients

Having an in-depth knowledge of EXADS SaaS products, their value proposition and communicating these to clients

Onboarding and educating new EXADS clients as they get started with the platform

Addressing client issues and working on possible solutions

Guiding and providing support for any technical and/or API integrations

Acting as the voice of the customer internally

Collaborating with Product and Engineering on new feature requests, enhancements and issues reported from clients

Working cross-functionally with Marketing, Sales, Product, and Engineering to ensure a consistent and strong customer focus is ingrained in our processes, and that the customer needs are addressed and fulfilled

Having an in depth knowledge of the EXADS product roadmap for the purposes of onboarding but also with a view to upselling and cross selling

Identifying expansion opportunities and partnering with Sales to successfully close such opportunities

You have:

Previous experience in digital advertising/marketing/a SaaS company

Previous experience in a customer-facing role/environment: customer support and account management will be highly valued

You are IT literate and computer savvy

Must have the ability to grasp new technical concepts quickly

Excellent level of English, both spoken and written (any additional languages are a big plus)

Prior experience with CRM & Ticket management solutions - a working knowledge of Hubspot and/or Jira are advantageous.

Excellent time management, communication, and interpersonal skills

Degree-educated in a relevant field OR equivalent experience.

Considered a plus:

You understand the world of B2B SaaS companies.

You are bi-lingual

You are a critical thinker and have a keen eye for problem-solving.

You have the drive to learn and grow your technical and process knowledge base.

You are comfortable working in a startup-like environment, and able to work both with the team and autonomously depending on the task at hand.

What we offer:

We offer a position in a young, dynamic and international environment and the opportunity for permanent training, personal development, ambitious career growth and a competitive salary based on experience. Critical skills visa and relocation package can also be offered to the right candidate.

Most of all, we offer a position in a team that thrives on achievement, success and leadership within our industry. Our core company value is innovation: where people and creativity drive innovative technology. If you have a passion for open-source software and enjoy working in a fast-paced, challenging but rewarding environment, this position is for you!

Experience our benefits:

Flexible start times

Private health insurance

Remote work from home

Home office set up budget of 500 Euros

Tax Saver incentives: bike to work - travel saver ticket (Luas, Bus, Rail).

Your Birthday off as a paid holiday

Access to quality trainings through Udemy platform

Additional internal and external trainings through our EXOGROUP University program

Up to 1500 Eur of training budget and 5 days of study leave, every year

Spanish, English, and Portuguese language lessons

Employee referral program bonus - Earn 2500 Euros by referring someone!

Subsidised well-being activities.

Co-Subsidised lunchtime catering service.

Exciting team buildings in locations such as Ibiza

Calm App subscription

Office Perks

Relocation Package

Pension Scheme

Is this not the right role for you? Then make sure to check out all other roles we have open for you on our careers website.

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